PayByPhone reviews about "manager"

The parent company karate-chopped all existing management in 2019 and turned PayByPhone into a corporate landscape. Most old employees soon followed as VWFS did its finest to destroy existing culture (and of course existing organizational and technical knowledge). Endless layers upon layers of new useless positions and managers in an ever increasingly complicated hierarchy. Organizational practices promoted the hiring of corporate-drone managers. Managers seriously overstepping into dictating coding practices 𝘸𝘩𝘪𝘭𝘦 𝘩𝘢𝘷𝘪𝘯𝘨 𝘻𝘦𝘳𝘰 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘪𝘯 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘦𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘪𝘯𝘨. Morale dropped significantly and has never returned. They now have 𝘵𝘦𝘳𝘳𝘪𝘣𝘭𝘦 employee retention, exacerbated with raises 𝘭𝘦𝘴𝘴 𝘵𝘩𝘢𝘯 𝘪𝘯𝘧𝘭𝘢𝘵𝘪𝘰𝘯. The turnover is so bad, they stopped announcing when people left the company. Imagine hitting up Slack to find an old coworker left the company 5 months prior without you knowing. Great for morale. Managers who would previously champion your career development left for far more lucrative positions. New managers fail to promote their teams upwards, leaving zero career development internally. Simultaneously they fail to shield their team from the trickle-down mess of this corporate environment. Meetings that last hours and hours and hours.

No empowering vision, strategy is a gong show, too much WIP cripples output, RFP driven culture completely prevents real innovation and ownership of outcomes.

The average star rating of reviews for this company is 4+. I suspect a lot of these 4+ reviews are fake, written by the People & Culture team to over-inflate the "awesomeness" of this company. It is not awesome by any stretch if you come from a background where professionalism and experience count in spades. This company has been around a long time. Unfortunately, so too has the start-up mentality culture it clings to, for a number of years now. If you like start-ups and the chaotic hyperbole they spin to disguise themselves as techie-cool, you'll thrive in this environment. If you come from a professional background where skills and experience are highly valued and nurtured, and order exists, do not join this company. It's all bling from the outside, but closer inspection reveals a poorly managed, poorly staffed company that is sorely lacking in experienced, skilled personnel. The results are no processes whatsoever, no decent training (just thrown in the deep end and expected to swim), no leadership, poor communication, and "managers" elevated to such positions with zero experience or formal training in that arena. This creates for endless frustration, poorly made decisions, bad hiring for the sake of hiring, and ineptitude. Lots of push-back from managers who haven't the slightest idea how to execute on their title or lead. Looks good on the resume, but in practicality, useless. A clicky environment where drinking from the kool-aid is your ticket to a great ride. Voices are raised to offer improvements to workflow, but the silence is deafening. Huge staff turnover, either by firing, resignation, or layoff. Staff retention of skills and experience is dismal. The average tenure is one to two years. The company offers a cool product. Unfortunately, the staff and leaders nurturing this product to beyond cool do not have the collective knowledge and experience to rise to the occasion.

Any cons I may have are related to finding new employment within a global pandemic and have nothing specific to PayByPhone. Hopefully not too long and we can enjoy some quality face to face time.

Very negative environment with unrealistic expectations and little or no direction or training. My manager worked so many hours that they seemingly couldn't think straight let alone work with us on a coherent plan for our team (there was a sense in my team that planning never went further than the following week). What initially seemed like a positive environment (usual tech co trimmings of snacks and games etc) was soon dashed and it became clear that there are a lot of disgruntled staff members and some quite sour relationships between different teams. Turnover (terminations and resignations) across the business seemed quite high but particularly in finance. The commercial viability of the business is probably questionable unless the product evolves significantly. Lastly, there were some management behaviours that I wasn't comfortable with around the manner in which some staff members were spoken to (reported to HR).

Its definitely a tough time for PBP. No new products in a long time and, in the mobile payment industry, PBP is not as competitive as they like to think. Legacy products are not being replaced, new features and products are constantly pushed down the road map which makes managing client expectations very exhausting. Sales team obviously struggles with selling PBP. Priorities are all over. Regular outages. Management wants to do well but with a very high level of employee turnover, it seems that we're constantly training new hire to learn the product instead of having people who have the industry knowledge and experience to actually make a difference. Vacation is at 3 weeks and no matter how many times management will tell us how generous that is, we all know that it's actually below industry standards and below what other similar companies offer. (Parkmobile for example) In addition, vacation days don't increase with seniority, so unless you're promoted to a manager role, you will have 3 weeks vacation until you retire. I don't believe that PBP is competitive enough in that aspect to attract and keep top talents.

leadership and technical managers are highly incapable just minting money and laying off smart workers. pathetic infact