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      commercetools

      Engaged employer

      commercetools Reviews

      2.7

      31% would recommend to a friend

      (207 total reviews)
      avatar

      Doug McNary

      15% approve of CEO

      25% positive business outlook

      Ratings by category

      3.0

      Work/Life balance

      3.0

      Compensation and benefits

      2.8

      Diversity and inclusion

      2.6

      Career opportunities

      2.5

      Culture and values

      2.3

      Senior management

      commercetools has an employee rating of 2.7 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      207 reviews
      1.0
      26 Apr 2023

      Toxic Culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Challenging, complex projects to gain depth

      Cons

      As someone who has worked at commercetools for a few years, I feel compelled to share my negative experiences. The company has been plagued by sudden layoffs, which have left me and my colleagues feeling uncertain and unsupported. The heavy workload has only added to our stress levels, with little support or recognition from management. Speaking of management, they seem to be out of touch with the issues on the ground. Despite numerous complaints about the workload, they have not taken any action to address the problem. This has left many of us feeling frustrated and undervalued. Furthermore, there is a distinct lack of team spirit at commercetools. Instead of working together to achieve common goals, teams are quick to blame each other for mistakes or setbacks. This has led to a toxic work environment where no one feels comfortable speaking up or sharing their ideas. Overall, my experience at commercetools has been disappointing. I had high hopes for this company, but the reality has been far from what I expected. If you're considering working here, I would urge you to think twice and consider other options.

      avatar
      commercetools Response
      3y
      Dear commercetooler, Thank you for taking the time to write this review and sharing your feedback with us. I'm sorry to learn that you had a negative experience and hope that you are willing to transparently share further feedback to employerfeedback@commercetools.com. We can only affect change when we get transparent feedback from our employees. With regards to our growth, we unfortunately had to make the extremely difficult decision to adjust our operational costs to increase impact and better position the company to continue to navigate the macroeconomic climate. Like many major tech companies, we could not ignore well-documented global economic realities. We are sorry to read that you do not feel valued - Our C-Suite and the whole management team is consciously working on navigating the whole commercetools team through the changes that occurred. They are well aware how much each and every single commercetooler has stepped up and your hard work is not unseen. Furthermore, we want to point out that an open and trusted work culture is really important to us. Mistakes are there to learn from and we do not stand for a culture where blaming each other is the norm. In your certain case we urge you to talk to your manager or write directly to the email address shared above in order for us to get more details and to ensure that the work environment in your team goes back to how it is supposed to be - open and trusted! We hope you will once again feel as welcomed and valued as you did before at commercetools! Have a great day, Michèle
      1.0
      11 Apr 2023

      Silent layoffs destroy team morale

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are none to share

      Cons

      I was inspired to write this review after seeing the review by a former employee impacted by layoffs. I too was impacted by layoffs. I encourage all impacted employees to post their truthful experiences - given the deluge of 5 star reviews. CEO promised at Berlin Summer Off-site last year that there were to be no lay-offs but the axe fell silently across departments and also across regions. Employer Branding, Customer Success, Sales, Marketing, Engineering were impacted. During January All Hands when CEO was pressed for an answer on lay-off situation, his nonchalant answer was “ All MACH Alliance vendors are also doing lay-offs.” . Csuite and many senior employees have overplayed sense of superiority in damning competition when they are running on threadbare budgets , reduced headcount and shrinking market share. Commercetools has lost its glory and will struggle to IPO.

      avatar
      commercetools Response
      3y
      Hi there! We would never underestimate the experience of being laid off. That said, two things can be true. There was nothing casual or nonchalant about that decision for commercetools. Given the macroeconomic conditions that impacted everyone in the tech industry globally in late 2022, it became critical in January to invest in what was working for the business, and pace our investments to match the economic realities around us. That was the only layoff of its kind in commercetools' history, and we’re working to ensure that our revised responsible growth strategy solidifies that. In terms of the competitive landscape, this is simply not true. We created and defined the composable commerce market category and almost half of our business in the last three years alone came from “bigger players”. As an international startup, fast growth came with growing pains, but our continued innovation and awarded authority in this space is third-party and analyst-backed. Any notion otherwise diminishes the exceptional work of our employees.
      5.0
      18 Aug 2023

      Am truly grateful for an understanding manager who hasnt given me much pressure as I had not closed deals for a while

      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Very friendly diverse bunch of folks. Best brains in the business. Manager is forgiving and understanding as Ive slipped through sales quota consecutively and not closed new deals for close to 2 years. Manager is understanding of difficult economic landscape and isnt pushy about sales numbers. If I had been in other high-performing , pressure-cooker tech companies, I would hv been asked to leave after a year.

      Cons

      I cannot think of any.

      avatar
      commercetools Response
      2y
      Hi fellow commercetooler! Thanks for sharing this feedback. We're glad to see that you're happy! As a people-first company, it's always our priority to support our employees wherever we can. All the best, Michèle
      Viewing 1 - 3 of 207 Reviews
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      Reviewscommercetools reviews

      Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.