I applied in-person. The process took 1 day. I interviewed at IBM in Jan 2015
Interview
Little tough as they focused mostly on ITIL practices. Mostly they ask about the process you have followed in the previous company and ITIL based questions. Initial interview was with SME's, then Delivery Manager followed by HR round. Previous experience was an added advantage.
Interview questions [1]
Question 1
All about ITIL. Like Incident, Problem and Change and their interrelationships