Family Group: Administration

Role: CRC Programme Coordinator

Broad Function

To provide support on the screening follow-up services for the national colorectal cancer screening programme (Healthier SG screening).

Responsibilities:
Contact FIT+ patients received from HPB and perform daily phone triaging
Schedule appointments and refer FIT+ patients for follow up and colonoscopy
Sending SMS to uncontactable FIT+ patients
Data entry and reporting of FIT+ patients' follow up outcomes to HPB and for internal tracking
Data analysis and preparation of monthly FIT+ statistics to clinicians for tracking of progress under HPB CRC program
Reporting and updating of colonoscopy results in hospital system (Epic CRC Tracker)
Respond to queries from FIT+ patients/HPB regarding the CRC program
Any other duties as assigned by the Reporting Officer

Deliverables:
Contact residents with FIT+ result, who need further assessment to arrange an appointment within ten (10) calendar days upon receipt of the residents' details from HPB.
Ensure that attempts to contact FIT+ residents are done on three (3) separate attempts within a two (2)-week period.
Send out phone text messages to remind uncontactable FIT+ residents, which will inform them to return the call and make an appointment.
Compile a list of residents with unavailable/incorrect contact numbers and send the list to HPB on a weekly basis.
Ensure that FIT+ residents' arranged colonoscopy services are scheduled within twelve (12) weeks from date of HPB referral.
Ensure that all required datasets are accurately recorded and submitted to HPB's Screening System on a timely basis.
Ensure that required statistics are prepared and circulated to internal stakeholders on a monthly basis.

Job Requirements

Diploma or GCE ‘A’ Levels
At least 3-5 years of related experience in a similar capacity, healthcare experience is preferred.
Able to multi-task and manage projects.
Able to communicate effectively at all levels with good interpersonal skills.
Proficiency in Microsoft Office essential
Team-player