• Enter and process customer orders accurately.
• Confirm orders with customers and provide delivery timelines.
• Track orders and ensure timely fulfillment.
• Provide updates on order status, delivery schedules, and issues.
• Resolve routine customer issues and escalate when necessary.
• Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
• Liaise with logistics, warehouse, and planning teams to support order fulfillment.
• Follow up on delivery and documentation requirements.
• Other adhoc tasks where necessary.

• Min. 1-2 years of experience in customer service, order management or supply chain operations.
• Strong problem-solving and communication skills.
• Proficiency in English and Mandarin required to effectively communicate with Chinese-speaking stakeholders.

Techware is a leading provider of comprehensive advanced manufacturing services, catering to a diverse range of industries including Semiconductor, Medical, Aerospace, Automotive, and Oil & Gas. Strategically headquartered in Singapore, we also operate manufacturing facilities in China, Malaysia and Philippines. We specialize in Precision Machining, adhering to the strictest tolerances, and offer high-tech fabrication of sheet metal components, welding of crucial structures/frames, wire and cable harnessing along with complete system integration, assembly, and rigorous testing of equipment. Techware Group is a synergistic amalgamation of various companies, with our business operations spanning across diverse sectors. We have established a strong presence in Singapore, Malaysia, China, Philippines, Korea, Taiwan, UK, and the US, demonstrating stable, long term growth and an expanding global footprint. Website http://www.techwaregroup.com Industries: Machinery Manufacturing / Manufacturer of machinery & equipment Company size: 100 to 500 employees Type: Privately Held