Business Function

Group COO drives strategic transformation and operational excellence in alignment with DBS’ PRIDE values. We streamline core banking services, enhance resilience through business continuity, and champion sustainable supply chains. At the same time, we architect and catalyse DBS’s operations through avant-garde strategies and adoption of innovation to build a customer first AI-fuelled bank. Integrating operational efficiency with innovation has enabled us to reimagine customer and employee experiences, and drive new ways of working – keeping DBS agile, productive, and future-ready.

Key Accountabilities

Gather and drive business requirements from Wealth Management Ops, representing the function in project/initiative in Discovery, Design, Develop and Deploy stages.

Accountable for delivering projects on schedule, within scope, and on budget, while achieving agreed-upon value and benefits realization.

Collaborate with cross-functional leaders to identify process bottlenecks; assess and develop new technology solutions for use cases.

Develop, maintain, and own the tracker for productivity saving initiatives (e.g., FTE reduction and process automation) under individual delivery scope.

Work independently to deliver projects using system-agnostic project management methodologies (e.g., Agile, Waterfall).

Job Duties & responsibilities

• Partner regional and location Wealth Management stakeholders to co-create project Book of Work for the year’s delivery.
• Collaborate with Product, Business, and Technology teams to establish shared project timelines and optimize resource capacity.
• Manage both tech dependent and process improvement initiatives such as system enhancements, process redesign, data migration, Robotic Process Automation and AI deployment.
• Develop and execute UAT test cases for applicable projects, ensuring completion within timelines.
• Lead the team in supporting Wealth Management Operations users for post project system issues and tracking fixes.
• Conceptualize, collate and analyze data for business support reporting and thematic project review with senior management members.
• Document as-is and to-be processes and conduct training for external and internal users as part of change management.

Requirements

Education / Qualifications

• Bachelor’s degree in finance, business, or related field.
• Certified ScrumMaster (CSM), PMI-Agile Certified Practitioner (PMI-ACP) is a plus.

Required Experience

• 5+ years of experience in technical project management, Agile methodologies, and managing technical dependencies and/or Private Banking / Wealth Management Operations processes and related products.
• Good understanding of banking terminology, products and operational processes.
• Working knowledge of Agile management tools like JIRA or Confluence to track velocity and manage backlogs.
• Track record of being independent team player with strong traits of collaboration and accountability.

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