Working for this large stable employer is OK if you don't mind feeling like a sheep in a big herd - Advisory Software Engineer IBM Employee Review

3.0
8 Jan 2009
Recommend
CEO approval
Business outlook

Pros

To be clear, this is about IBM/Rational in Lexington - I have little knowledge about other corners of this vast company. The pluses of working there are: They produce some technically interesting and successful products in the software-development-tools space, so you know you're working on software that is actually used. There are some good senior developers there, who you can learn from, which is a plus. And finally, you will be working for a large stable company with a good pay and benefits package, which is not something to be sneezed at in these tough economic times. That's it for the good stuff. Next...

Cons

The downsides of IBM/Rational are unfortunately numerous. The place is big, and with bigness comes bureaucracy and politics. There are about 600 employees at the site. The ClearCase project alone has over 100 developers working on it (that's not even counting things like QA). There's no way a SCM system inherently needs that many people - there are competitors who build very functional systems with 10% as much people (and 10% as much code). With too many people comes some very undesirable phenomena, like people competing to "get to" do scraps of new work that are needed, competing internal projects doing the same thing, numerous meetings and processes to decide *what* to do, etc. The software itself has a long history, so parts of it are old, with newer parts grafted on as new layers, so the software as a whole starts looking like an archaeological dig. Nobody seems to understand it top-to-bottom, so it's hard to do anything significant. For a new person coming in, all this can be frustrating. You feel like a sheep that is part of a big herd of animals. It's hard to get noticed, hard to get onto interesting sub-projects doing new things, and hard to get your ideas put into practice. Also there's a bit of an "old boys club" mentality, where a new person in the group (no matter how smart and experienced) has a hard time breaking into the "in group" where the important technical discussions happen and the real decisions get made. I haven't even gotten to the subject of management yet. With a lot of developers comes a lot of managers. Many of them, while being nice people and competent administrators, are pretty non-technical (there are a few exceptions where good developers moved up to manager level, but most choose not to because it means spending most of your day in meetings). So you get a number of people in management who basically don't understand the technology, making and communicating the decisions about that technology, which just leads to... well, nothing good. I think for a junior person just starting out this might be OK. Or for a more senior person who is content to not do too much while waiting for retirement. But if you're an experienced software developer with energy and ideas who wants to build interesting things, this probably isn't the environment for you. A couple final points. For me these are not the high-order bits, but they are additional minor irritants. The place has a ton of useless "security" rules, like clearing/locking your desks and wiping clean your whiteboards, etc, along with random inspections (really!) to catch violators. It's like kindergarten at times. Also the company has become cheap in petty ways - like not even giving out free coffee (even though they pay people good salaries). Oh, and one last (no so minor) thing: Even though the company overall and the Rational group are successful and making money, they seem to be in the habit of doing regular (almost annual) "layoffs". I put this in quotes because it's more like a mass firing of the bottom 10% of performers than a traditional layoff - I mean there's no financial reason for it, and they go right back to hiring (sometimes even on the same day). I think they've decided this is a methodology for increasing the average quality of their remaining workers over time. (Unfortunately many other companies are doing the same thing these days, which means all that's really happening is everyone is replacing their laid off bottom 10% by hiring someone elses laid off bottom 10%, so it's completely useless even in its intended purpose.). For me all this wasn't a huge issue since I was never in the bottom 10% and never laid off, but nonetheless regular layoffs produce an atmosphere of general unpleasantness - I mean nobody likes to see bad things happen to colleagues. Well, that's about it, hope this was helpful.

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Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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