Possibly Best Company Ever? - Member Service Representative Rakuten Employee Review

5.0
27 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Amazing coworkers, a chill environment, and the best benefits I have ever received at a job are just a few of the rewards to working here. This company has created a wonderful culture that actually makes you want to come to work and doesn't leave you feeling exhausted at the end of your day. Working in such a positive place means that I still have the energy and desire to pursue other passions outside of work, which is completely the opposite of other customer service positions I've held (that left me feeling mentally drained at the end of every shift). Seriously, just a WOW employer.

Cons

They have yet to provide me with a lovesac bean bag to use as my desk chair. It's too rude. But in all seriousness, the one thing I have personally found to be a con is that they aren't closer to Chicago (who doesn't want to move that way??).

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

1.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Free food, benefits are good

Cons

Pay was so bad. The management was awful.

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