All the common themes you may have observed in other Glassdoor reviews - it’s all true. A toxic environment stemming from poor leadership, a revolving door at all levels, poor communication, constant changes in direction and inconsistency in how policies are applied. There's continuous pressure to reduce budget, take on additional responsibilities, and work extra hours.
Significant changes to the company culture are needed, and it starts with the top. The owner is nice, but is always a presentation’s length away. His leadership team (who again, is constantly changing) keeps him insulated and unaware of the real situation on the ground. Infighting at the leadership level results in employees pitted against each other, and veterans who’ve survived know to follow the buddy system (this is particularly the case with Travel Advantage Network (TAN) leadership). The combination of these factors lead to poor business decisions and botched execution.
Advice to job seekers: Stay absolutely clear.