Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Are you passionate about harnessing the power of AI to transform the insurance industry? We’re looking for an experienced AI IT Project Manager to lead cutting-edge initiatives across Howden Retail, driving innovation in underwriting, claims, customer engagement, finance, and compliance. This is a unique opportunity to shape the future of insurance broking by delivering impactful AI solutions that streamline operations and enhance customer experiences.

Role Summary:

The IT AI Project Manager will lead the delivery of AI and machine learning initiatives within the Howden Retail. This role is pivotal in driving digital transformation by implementing AI solutions that enhance underwriting, claims processing, customer engagement, finance and regulatory compliance. The ideal candidate will have a strong grasp of both project management and the unique challenges of the insurance broking industry.

Key Responsibilities:

AI Project Delivery

• Lead end-to-end delivery of AI projects such as intelligent document processing, predictive analytics for risk profiling, and chatbot deployment.
• Manage project scope, timelines, prioritisation, budgets, and resources, ensuring alignment with business objectives.
• Oversee the integration of AI tools with core broking platforms (e.g., Acturis, Applied Epic) SSP).

Stakeholder & Broker Engagement

• Collaborate with operations and central function teams (e.g operations, underwriting, claims, compliance, and broking) to identify AI use cases.
• Translate complex AI concepts into business-friendly language for brokers and clients.
• Facilitate workshops and demos to showcase AI capabilities and gather feedback.

Data & Compliance Oversight

• Ensure AI solutions adhere to the Howden framework.
• Work with data governance and compliance teams to meet FCA, GDPR, and other regulatory requirements.
• Promote ethical AI practices, especially in customer-facing applications.

Team & Vendor Coordination

• Coordinate internal technical teams (dev ops, automation, developers, QA) and external vendors or AI solution providers.
• Manage third-party relationships, including contract negotiation and performance monitoring.

Performance & Value Realisation

• Define and assist with tracking of KPIs such as operational efficiencies, quote conversion rates, claims processing time, and customer satisfaction.
• Conduct post-implementation reviews to assess ROI and continuous improvement opportunities.

Required Skills & Experience:

• Proven experience managing AI or IT projects in the insurance or financial services sector.
• Understanding of insurance broking workflows, systems, and regulatory landscape.
• Familiarity with AI/ML technologies, cloud platforms (Azure), and data integration.
• Strong stakeholder management and communication skills.
• Proficiency in project management methodologies (Agile, PRINCE2, or PMP).

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.