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We are seeking a detail-oriented and proactive Delivery Operations Service Field Support responsible for managing Preventive and Corrective Maintenance work orders, ensuring timely system updates, accurate documentation, and compliance with contractual KPI requirements. The role requires strong coordination with operations teams and working within restricted system access environments.

Key Responsibilities

• Administer and close Preventive Maintenance (PM) and Corrective Maintenance (CM) work orders in customer’s portal at customer site. Ensure 100% PM completion tracking and timely CM closure.

• Manage and maintain accurate documentation related to repair works to support timely and accurate billing processes.

• Update, upload supporting document and administer repair works in customer portal.

• Perform onsite system updates at designated customer locations.

• Manage end-to-end documentation processes, ensuring all service and breakdown reports are accurate, complete, and audit-compliant.

• Perform detailed validation of reports, ensure critical data points (eg. Service timestamps, fault descriptions, approvals) are properly captured.

• Digitize, standardize, and maintain records in accordance with established naming conventions and document control practices.

• Consolidate operational data and prepare weekly KPI scorecards with high accuracy and timeliness, ensure adherence to contractual timelines.

• Maintain well-structured filing systems across shared drives to support traceability, retrieval, and audit readiness.

• Provide ad hoc operational and administrative support as required.

Requirements

• Diploma/Degree in Business administration, Engineering, or related field.

• Minimum 3 years of experience in operations administration, maintenance coordination or similar environment.

• Strong Follow-Up & Coordination Skills.

• Liaise closely with technicians, site engineers, and customer representatives.

• High Attention to Detail and able to verify incomplete or inconsistent data.

• Time Management & Ability to Handle Volume with tight deadlines and able to multitask effectively.

• Proficient in Excel and reporting tools.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!