Reviews by job title

23 reviews
1.0
12 May 2022
Recommend
CEO approval
Business outlook

Pros

The administrative staff is incredibly friendly and they work really hard to make things easy for everyone else. It's a shame they're treated so poorly by leadership and a lot of the consultants. Outside of the administrative staff, there are probably 2 or 3 genuinely good people at the company. If you work there, a few good apples will cycle in and out during your tenure, but most of the people there drink the disgusting crap flavored Kool-Aid leadership puts out.

Cons

This part is going to be long but if you don't have time to read it all, just know the worst things about CompassX has to do with its leadership with the main themes being lack of actual leadership, competence, empathy and transparency. In my many years of experience spanning multiple industries and company sizes, this is by far the worst run place with the most atrocious leadership and management I have seen. If you agree to join, be prepared to spend hours preparing for a client interview with leadership which will be a complete waste of time because they will likely know nothing about the project, client, industry, role and stakeholders. This preparation will happen after hours on top of your current day job and will likely make you worse off at the client interview than if you never prepared in the first place. Here's one of the worst thing the company does: overspend and overfocus on hiring. The only metric the company uses to measure success is the number of employees. Also, there is a huge amount of undisclosed turnover. So they will tell employees that the company is growing but in fact, people leave all the time and they’ll never let you know and will deny it outright until they’re backed into a corner. As a result, they always promise their clients they have the bench to take on new projects but actually hire new people instead. Also, all new hires are placed on a "virtual team" and don’t start at CompassX until a project opens up for them. So if you work at CompassX, just know that your replacement is already hired. If you roll off your current project, you’ll be laid off because there won’t be any vacant projects for you to pivot to thanks to the over hiring and virtual team. So when you’re hired, the unspoken expectation is that outside of your first project, you’re going to have to find your own work because every other project that opens up after will be promised to someone else. Leadership will not support you or your efforts because they will be focused on hiring as many people as they can to inflate the company's growth. They like to tell you that because the company is small, you’re not just a number like you are at the big places. In fact, at CompassX, you’re more of a number than you would be anywhere else. On top of all this, even though you’re expected to find your own work, guess who gets the largest cut of your billing? That’s right. Leadership is lazy and just there to collect a paycheck. They don’t bill any meaningful number of hours and so they just spend their time creating tedious required work for everyone else. What’s even more insulting is that they will pretend to be too busy for you when half the time they’re at Disneyland or day drinking. Expect to be ignored when you need them but also expect them to force you to talk to them after hours or on weekends about nonsense all for the sake of looking like they actually do something. They love to create unnecessary internal administrative work to give the illusion that they are doing something with their time and that CompassX is a respectable firm that needs overengineered processes. In reality, they're just twiddling their thumbs until they actually need to show up to work. One of the best examples of incompetence is the non-stop push for happy hours and social events. Even in the middle of 2020 when the pandemic was raging, these guys were pressuring employees to come out and drink. The worst part of this is that they will send out employee engagement surveys where most employees will raise legitimate operational improvements they want to see but in the summary leadership sends out, they will say the thing most people asked for was happy hours and social events. They will follow up with this saying they will work harder to schedule more events and ignore any real feedback that's provided. It’s completely fabricated and senseless. Keep in mind that the target person this company hires is someone that's either in their 40s, close to it or older. People at this age don't tend to work the same amount of hours they did when they were in their 20s. Well, leadership sets unrealistic targets for hours that are impossible to hit if you want to take vacation or work less than 60 hours a week. If you maximize the vacation and sabbatical time they brag about giving you, you'll have to work like you're at McKinsey or even Goldman Sachs to hit the targets they set for you. Otherwise, you can kiss any additional compensation goodbye. Funnily enough, I've heard the founder say that CompassX is a much better company and place to work at than those places I named. Absolutely insanity. Not only that, leadership has the nerve to schedule 3 PM happy hours (yes, back to happy hours) and quarterly town halls that go for 4-6 hours. These are required if you want to be "successful" at this company. So they insult you by setting unrealistic targets and they also force you to go to their time-intensive cult gatherings to distract you from hitting those targets, all while bragging about how family is one of their core pillars and that everyone at the company has great work/life balance. And if you're a normal human being and not one of the many mindless zombies that work at the company, these events make you question your existence the entire time you're there. Oh and don't worry. They do a monthly contest of who works the most hours in a month. The winner gets a $100 Amazon gift card. That'll make up for your kids hating you for missing soccer games and spelling bees. That'll make up for your spouse wanting a divorce. So while leadership might get an extra $35,000 from your extra hours, you'll be sitting pretty with a $100 gift card to buy new glasses or a seat cushion just to make your work a little less unbearable. When clients switched to working from home at the beginning of the pandemic, leadership pressured us to continue going to the office for the sake of optics even though nobody was going to be there. Once it was clear we couldn’t do that because clients actually cared if people got sick and spread it, leadership changed the messaging to say the work from home mandate would only last one month and that we should be expected to go back to the office even in the middle of a pandemic. Leadership would actually call clients and volunteer for consultants to go back to the office all while they have always “work” comfortably from home. Also, the positive reviews are fake. The founder writes them and leadership has incentivized employees to write positive reviews too. As mentioned in another review, every positive review is bulleted. If that's not suspicious enough, take a look at those cons in those reviews too. They're not even legitimate cons and each of them is a false positive with a "but" statement that says something like the company is still growing or leadership is trying hard to address. I'm sorry but it's laughable to have cons such as: having to drive your own career, working in a startup environment, working with a small client base, working in smaller teams and all that nonsense. The founder can't even force himself to think of real faults. Additionally, he takes the time to praise himself/leadership in these reviews. Also, take a look at the awful and inhuman responses to the actual real negative reviews and ask yourself if you really want to work for someone like that. All of this is embarrassing and anyone with a semblance of intelligence and critical thinking skills can tell these reviews are fake. It's insulting he thinks the public would buy these low-effort fake reviews. If you're not convinced to stay away after reading all this and still end up joining, you will inevitably quit or get laid off. If you're lucky enough to quit on your own terms and put in your notice, you will be completely ignored. They'll reach out to someone on the virtual team to fill your spot before they even finish reading your notice. There is absolute no professionalism. You'll be treated like a number on a checklist the entire time you're there but the moment you quit, leadership takes it like a personal attack and will be truly confused why you want to leave because they believe it's truly a good place to work. If you value your career, time, sanity, family, friends and life, stay away from this company.

avatar
CompassX Consulting Response
3y
It is difficult to find the words to address your experience and impressions of the company. I’ve been a listener my entire life. I pride myself on listening, learning, and gathering information. In fact, I meet in small huddles each month with our employees and ask: “What do we need to do more of? What do we need to stop doing? What’s important to you? Where do you want to get more involved?” However, the proverbial “ loudest voices” in the room often want to amplify their votes. As the founder and leader of CompassX, I’ve found that it isn’t only the loudest from whom I should take counsel. Oftentimes, great ideas can come from just the opposite. I want each person to have the same opportunity to provide upward direction and feedback. Experience has taught me that those same loudest voices desperately try to increase their volume if their ideas are not 100% taken for fact and immediately acted upon (especially over those less vocal peers). This awareness has consistently served us well in ensuring we surface the very best ideas to benefit the majority of our team members. I am still as committed as ever to listening, growing, and improving. - Kyle Heppenstall, Founder and President
4.0
11 Nov 2022

Small Consulting Firm That Keeps Up With Rising Trends

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Ability to have work/life balance in consulting (you don't have to manage early morning/late night meetings to accommodate off-shore teams) - Educational opportunities (they have a partnership with edX where you can take online courses for free through top-ranked universities) - Open door policy with leadership: despite their busy schedules, I know they are always easily accessible through Slack if any questions arise - Remote options + flexibility - The CXG Team (sounds cheesy, but they are truly some of the most friendly, down-to-earth people I've ever met - ESPECIALLY in the business world) This is the first company I've worked for where I've been able to name all of my team members and also know their family members as well Coming from a large company (200K+ people) where I was often told "That's just the way we do it", CompassX was definitely a positive change where I finally felt heard and could see my suggestions put into action. I appreciate that they value "breadth vs. depth", and encourage you to expand your current knowledge and skillsets, versus being stuck in your current pathway. The holidays are definitely my favorite time with the company, as they have provided a full Thanksgiving dinner from Marie Calendars for my entire family (which saved me from SO much time and stress). I also look forward to the Company's Holiday Party each year, which brings the team and our families all together to celebrate with a nice dinner and tons of giveaways. Despite us being primarily remote, the events committee works hard to put together events that are fun and brings the team together (both in-person and virtually). I appreciate that they cater to various interests (Top Golf, Virtual Escape Room, Duffy Boat Scavenger Hunt, Wine Tasting, etc.) With the upcoming uncertainty in the economy, the leadership team has been very transparent with us on the health of the company - which luckily is going strong, and we are still growing the team (despite the massive layoffs that have been occurring throughout the tech world).

Cons

Companies I have worked for previously have offered more PTO (4 weeks vs. 3 weeks a year) more paid holidays and more sick time. However, they were a much larger size, had more resources, and significantly less work/life balance. When it comes down to it, you need to pick what you value, and for me personally, it was balancing day-to-day vs. vacations. That being said, the leadership team conducted many external surveys this year to better evaluate and prioritize our benefits package based on our team members' responses/requests and announced at our last "All Hands" meeting the new positive changes coming in 2023 (another floating holiday + 401K matching, etc). I will be honest, there are definitely growing pains (hence the 4 stars vs. 5-star rating). With being a newish/smaller company, there are not always the same resources that are available with larger firms. That's where I'm grateful that we have such a passionate and proactive team who are always quick to volunteer and see employee-driven initiatives come to life (increasing educational opportunities, more events, revamp of the website, etc).

avatar
CompassX Consulting Response
3y
Thank you for recognizing the opportunities that CompassX provides our team for growth, direct connection to leaders, and fun networking events with some of the best “down to earth people” you’ve come across in the business world. We’re grateful that you understand the time the leadership team carves out each month to connect with every single one of our employees. Each company executive has about 10 employees with whom they meet each month for a direct 1:1. Additionally, our President and Founder meets with small groups of 3-5 people each month to cover a variety of topics and to gather ideas on everything from new directions to simply identifying what we need to change. One of those ideas, as you highlighted, was the need for more formalized training, which spawned an internal project to evaluate and select an on-demand training solution for our team members. As you also mentioned, based on feedback from team members such as yourself we have indeed increased PTO/holidays and versioned up our retirement plan. We will continue to prioritize open communication, feedback channels, and inclusiveness! We are excited to have you as part of our growing team! - CompassX Executive Leadership Team
5.0
15 Dec 2022
Recommend
CEO approval
Business outlook

Pros

I joined CompassX for two main reasons: 1. To be able to contribute to client and company initiatives that are larger than just the day-to-day cycle of project management 2. Work with local colleagues that are fun to hang out with and excited to see each other succeed Honestly, I was a bit nervous leaving a massive company with great job security but have found what I was looking for at CompassX. This isn’t the place to hide behind a large team and collect a paycheck, which I understand some people are happy with. At previous employers, I felt stuck in the day-to-day rhythm of mutli-year contracts with no opportunity to make a difference for the client and company. At CompassX, I have been able to directly contribute to client and company initiatives that have showcased my individual talents. I have seen many others do the same regardless of their experience. The leadership team really does listen to everyone and values your feedback from Day 1. There are opportunities to help with just about every aspect of the business, which has exposed me to much more than previous roles. It has been less than a year and I have already managed three projects at my first client. During this time, I have had complete autonomy to manage engagements using my personal style but have always received support from others when asked. Beyond the work, the people are extremely friendly and keep it casual. Everyone is eager to help if you request assistance with a deliverable and best practices are commonly shared across clients. Also, there are always events going on to meet co-workers in the SoCal area. The compensation is attractive compared to the larger firms and is based on meritocracy rather than tenure. Overall, CompassX has given me what I was looking for and I am excited to keep working with a growing company.

Cons

There are definitely some downfalls to working at a smaller company that just come with the territory. First, the interviewing process can take some time while you are finishing up your current role. It makes sense that a smaller firm would want to be 100% certain on their staffing decisions and you’ll want to be sure that this is the right fit for you but expect to spend some time getting to know a few people at the company before receiving an offer. In addition, the company matching on retirement plans is ~2% less than what the larger firms typically offer. Free pre-tax money is great, and leadership has acknowledged that they will try to work on this in the future. Finally, with shorter contracts than larger firms, you will have to learn a new aspect about the business or technology every so often. This can be somewhat frustrating if you find one project enjoyable, but also gives you the opportunity to showcase your skills to more people.

avatar
CompassX Consulting Response
3y
Thank you for your review and for recognizing our friendly, casual culture and unique career growth opportunities. We work very hard to match an individual's talents and interests with meaningful project work. And it’s very fulfilling when it all comes together! Typically, our clients can become nearly as invested in our consultant’s careers as we are, and work with us to create new opportunities for them. The result? Happier, more engaged employees and a better client experience! We concede that our interview process is lengthy. We want to ensure our candidates have a clear understanding of what it’s like to work at CompassX and are aligned to our values. This creates a win-win and fosters an engaged and connected community. We are so grateful you joined CompassX and can’t wait to see all the amazing things you will continue to do here! - CompassX Executive Leadership Team
5.0
19 May 2023
Recommend
CEO approval
Business outlook

Pros

I joined in late 2022 and was immediately placed on a project. I have been happy with my project work and my experience with the overall company. There are a lot of opportunities to get more involved in the company and gain mentorship from the leaders and your peers. Whereas you can often feel insignificant at a big firm, you feel like you have a direct impact when working at CompassX (which can be a good or bad thing depending on your personality). I like that the company is local and also serves clients in southern California. It means less travel for us consultants and generally a better work-life balance. There are no outrageous utilization targets either (i.e., they are reasonable and incentivize the right behaviors). Benefits are good too. Besides the standard benefits, they offer a technology stipend (instead of giving you a company-issued laptop). The company also offers a 401K program with match. Compensation seemed competitive compared to other similar-sized firms. The firm also gives additional floating holidays when targets are met, which is a great perk. On a personal note, I was very pleased with the way that CompassX handled my PTO. I had booked an international trip for the holidays last year, but I didn't have enough PTO since I had just joined the company. I told my leadership about my situation and offered to do client work while traveling to minimize my PTO. I was fully expecting to take the PTO unpaid, but to my surprise, CompassX allowed me to let my PTO enter a negative balance. It was very generous of them, especially since I had only been at the company for a few months. Though I think it tells you the type of people who manage the company and how they care for their people.

Cons

Most of the project work is solo (i.e., individual contributor projects vs team projects). That being said, there is a lot of momentum to see solution-based projects rather than individual contributor or staff-augmentation work. I suspect that we will be able to get more team-based work once we have a larger client footprint. The only other con was that employee start dates are sometimes delayed to match with a project start date (to minimize bench time). This wasn't an issue for me, but I think others would find it difficult to coordinate. Just something to consider if you are in the process of interviewing with the firm.

avatar
CompassX Consulting Response
2y
Great to hear your CompassX experience is off to a solid start and we appreciate your perspective. We’re excited that you feel a sense of significance and impact while working here. That’s exactly the idea this company was founded upon - that what you do every day matters. We strive to provide a better work/life balance for our employees, and we appreciate that our local focus and client base in Southern California has contributed to this. We also take pride in offering competitive compensation, benefits, and additional perks such as the technology stipend, 401K program with match, and floating holidays. Your feedback regarding project work being predominantly “individual contributor” is valuable to us. We are afforded strategic leadership roles on programs which is something we’d like to continue. That said, as you mentioned, we are actively working toward expanding our client footprint and elevating the work we do to include more team and outcome-based projects. We also acknowledge that coordinating employee start dates with project start dates can be challenging and are continuously improving our processes in this regard. We have worked hard to keep the gap to a minimum. We genuinely appreciate your positive remarks about how we handled your PTO situation and your recognition of our management's care for our people. Thank you for your insights and feedback. We value your contributions and are committed to providing an even better experience for our employees at CompassX! - CompassX Executive Leadership Team
5.0
17 Nov 2022

Great People!

Recommend
CEO approval
Business outlook

Pros

The people - everyone is so kind, genuine, and great to work with. The client I am working with is also filled with amazing people. The leadership cares about their people and the culture. They look to hire people who will contribute positively to that culture and create a workplace where people feel connected. They seek out ways to improve and are open to feedback - and I appreciate that in an employer and in leadership.

Cons

By nature of the consulting business, you can feel more connected to your client(s) than to your employer and co-workers. But CompassX does makes an effort to bring their consultants together and is always looking for fun, creative ways to build the relationships with their employees.

avatar
CompassX Consulting Response
3y
Thank you for recognizing our incredibly talented people. One of our core values is “Team ”and we have worked very hard to ensure that we find ways to bring our team together as much as possible to create that community feel. When hiring, we make a conscious effort to hire those aligned to our future direction with a desire to contribute to the growth of the company. This helps ensure fulfilling, long-lasting careers with CompassX. We’re honored that most of our consultants hail from prestigious, top-tier firms, who are seeking a bespoke company experience where they have greater access to leadership, can engage their passions in meaningful ways that get recognized, and have greater flexibility with their career. We’ll continue to nurture this unique community with strategic hiring, conscious management, and fun company-wide events. We’re happy to count you as one of the very special people on our team! - CompassX Executive Leadership Team
5.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

Have leadership team that listens and shows commitment to make improvements for the consultants (not just talk but following through). Additionally, opportunity to grow individual's career is met with the necessary support by the firm...no road blocks for those wanting & willing to accept/take-on the challenges to help our clients achieve their objectives + volunteer opportunities to help make the company one of SoCal's Best Companies to Work for in 2022.

Cons

As expected with small firms, there are growing pains as things are constantly evolving, internally & externally ... not a place for someone looking to bounce into a stagnant environment with corporate processes that have been established for years. But if you want to grow your career, learn from experienced consultants, help shape and grow the firm, willing to roll up sleeves and help our clients connect the dots to delivery exceptional value-add, then this is your stop.

avatar
CompassX Consulting Response
2y
Thank you for your review. We appreciate your positive comments regarding our leadership team's commitment to making improvements and their receptiveness to feedback. Yes, we are dedicated to supporting the growth of our consultants' careers, and invest a lot of our time to do so! You’re 100% correct to point out that as a small firm (& one of America’s fastest growing according to INC magazine), we may experience growing pains as we navigate necessary changes to support our growth. However, we strive to create an environment where individuals are empowered to shape and contribute toward the growth of the company. We appreciate your willingness to roll up your sleeves, connect the dots, and deliver exceptional value to our clients. Our employee-led growth has undoubtedly helped win us recognition as one of the 100 best companies to work for in SoCal. We look forward to supporting your continued growth and are thrilled to have you on our team! - CompassX Executive Leadership Team
5.0
2 Jan 2023
Recommend
CEO approval
Business outlook

Pros

- Flat Org Structure and direct access to Leadership team that is agile, willing to listen, adapt and address feedback. Continuous surveys and small group huddles with CEO for areas of improvement and real time temperature/pulse check of consultants. - Key project roles (delivery & advisory) at Fortune 500 clients. Given nature of smaller firm, there is added benefit of increased visibility, responsibility and accountability for consultants both at the client and with internal CXG initiatives -Tight Knit Community Feel with top talent and experienced consultants. Genuine, supportive and down to earth folks (Consultants & Leadership Team alike). Majority of team comes from Big 6 background with 10+ years experience. - Control your destiny/career trajectory. Roles, responsibilities, expectations at each level are clearly outlined and consultants have the ability to drive ad hoc reviews to get feedback on how they are track against each - Local Clients (LA/OC) and flexibility with remote work

Cons

-Lengthy interview process. Given nature of smaller firm, each new hire carries more weight and impact to the firm and the client. However, interview process can be 5+ touchpoints/rounds -Thin Bench and “Virtual Team” Concept. You will actively interview for client placement with CXG even after accepting your offer. You don’t formally start/onboard with CXG until a SOW is signed with the CXG client. Bench is also thin. - Retirement Matching % could be higher

avatar
CompassX Consulting Response
3y
Thank you for taking the time to share your feedback! We're glad you're loving the flat org structure, direct access to leadership, and tight-knit community feel. We always strive to be flexible and listen to our consultants, so it's great to know that it's working. We're also thrilled that you're enjoying the visibility, responsibility, and accountability built into our model from day 1, knowing you’ll be working at a great (Fortune 500) client. Plus, we're all about you being able to control your own career path - that's why we do what we do. We appreciate your feedback because we are always looking to improve. Regarding retirement matching, in 2023 we switched to a 401(k) plan with greater contribution matching. We hope that you and all of our team members will take advantage of this great benefit. Thanks again for being part of the team and for sharing your thoughts. - CompassX Executive Leadership Team
Viewing 1 - 3 of 23 Reviews

Glassdoor has 30 CompassX Consulting reviews submitted anonymously by CompassX Consulting employees. Read employee reviews and ratings on Glassdoor to decide if CompassX Consulting is right for you.