Complete Waste of Time - Strategic Accounts AE Salesforce Employee Review

1.0
25 Sept 2021
Recommend
CEO approval
Business outlook

Pros

Zero as far as I was concerned. It’s all about an every changing PowerPoint narrative that is high level at best — and the “next big thing” everyone was directed to focus on — which changed at least 3 times in my short tenure.

Cons

The huge number of sales “overlays” is shocking and a complete disservice to shareholders. Very few were evenly moderately well versed in their “cloud specialty”. For a company that invented CRM, the instance of CRM the Reps used is a compete mess of a maze with duplicate account records, thousands of overcomplicated widgets and very little explanation for why they were needed or even better; why not sunset them? Many were useless and last used years ago. Most shocking was discovering that less than 40% of the Reps make Quota. I never once heard on an All Hands call any reference to Quota Attainment — it was all about the record breaking prior Quarter or Prior Year Growth — and as a result how awesome everyone was! While growth is a critical metric, when Quotas have almost zero chance of being attained, the model is broken. Or it’s just simply disingenuous. Thinking high caliber (and highly recruited) Reps are going to stick around for their base salary with the hopes that next year’s account list “might” be better is a non starter.

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Salesforce Response
4y
It's unfortunate to see that you had less than an ideal experience while at Salesforce. Even though you've moved on from the company, if you have any additional feedback you'd like to share please reach out to our anonymous third-party provider EthicsPoint at salesforce.ethicspoint.com. Wishing you the best in your next endeavor.

Explore other reviews about Salesforce

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing workplace culture Great benefits Great career growth pathways Favorite job of my entire career Great leadership

Cons

None. You work hard but it’s so worth it.

4.0
9 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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