Salesforce Reviews

4.1

79% would recommend to a friend

(22,465 total reviews)
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Marc Benioff

80% approve of CEO

70% positive business outlook

Salesforce has an employee rating of 4.1 out of 5 stars, based on 22,465 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

22K reviews
2.0
30 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Nice office facilities, not bad benefits Good CRM product, and well recognized brand Decent pay

Cons

The "best place to work for" and "ohana culture" may be true for other countries or departments, but a big lie in Singapore Sales Development team. The management team is unreasonbale and sometimes even rude. The worst part is the politics. Because of that, more team members spend most of their time making their managers and director happy so that they can steal other people's effort instead of working on their own without being penalized.

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Salesforce Response
7y
Thank you for your feedback. The behaviors you've described are contrary to our values. Please reach out to your Employee Success Business Partner or, if you prefer, you can provide more details anonymously by contacting our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. Working together, we can ensure Salesforce remains a great place to work for everyone.
1.0
4 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Good compensation and benefit overall

Cons

Salesforce APAC is the bad and poor management compare with other regions. Politics, Blaming each other, "Pointing finger", inconsistency, MICRO management, insult and public harassment (especially during forecast review), favouritism are all happened here. It was bring me to surprise as they have been always proud to be "THE BEST WORKPLACE", but in reality, IT IS FAR away from best workplace. Value: They put "TRUST" as number 1 value but it is not the case. It is just MARKETING act to drive market perception and attract people to join. Micro management has been cascaded from top management to manager. They grilled people during forecast call, humiliate them in front of peers, inappropriate wording that I have never seen in my whole careers. Value number 2 is "Customer Success" which is all MARKETING only. What they care is only BRING THE DEALS IN, at every cost! They are not really care even the customer ended up with fail implementation, they just "hit and run" sales management. Value number 3 - Innovation, they tried to launch new innovation but their partner ecosystems are not ready. A lot of escalation happened and nobody would like to take the ownership. Value number 4 - equality, Favouritism are happening here. People got promoted just only because they pleased top management. You need to be their inner circle to get promoted. TRANSPARENCY is the BIGGEST problem in Salesforce. Last week was "sad week" in almost every region in the world. After strong earning report, they announced that there will be a "reshaping the business" which is LAY OFF - which was the same day they cut thousand people around the world. They called - "RESHAPING ", "People that get impacted", "Sunset organisation" and any other terminology then LAY OFF. They says that they are growing and actively hiring but the fact is: A lot of peoples are resign and very rare for people to stay more than 2 years or even 1 year, they keep hiring because they need to fill in the position.

1.0
9 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Great benefits such as wellness, VTO and lotsa free food and snacks. The solution is good.

Cons

They promote equality but the reality is the environment is toxic. Filled with 'preference' and bias, if your boss like you then you can get the good set of accounts to work on, otherwise sorry you are on your own. To protect their image of best place to work, they 'create' lame reasons to make you leave on your own or terminate you, instead of being seen as firing / layoff people. Lots of politicking between management, the Ohana is a marketing gimmick, the reality is the management are mostly ex-oracle bringing along their old habits and culture and practicing them in here. Most of the great talent had left the company and the original good culture is dying. This will be the last place I recommend anyone to join.

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Salesforce Response
6y
Thank you for sharing your experience with us and we're sorry to see you're no longer with the business. What you have described in your Cons is counter to the culture that we'd expect to see here at Salesforce and we'd like to investigate further. We'd like to ask that you reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com where you can provide further information anonymously and help us to better improve.
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