It's a wrap for Sustainability Month and what an exciting month it had been! We marked the start of a new chapter for the Human Resources and Sustainability teams at Singtel Group, who are now known collectively as Group People & Sustainability. This reflects our commitment to put people and sustainability at the fore of Singtel's strategic reset, where everyone has a part to play in championing sustainability. Through a series of online webinars and workshops, participants learnt how to take charge of their health and minimise cancer risks; discovered how to utilise the keys to happiness and life satisfaction; found out how to keep energised during work by inculcating healthy eating habits; and were inspired to rethink the possibilities of waste by creating a mask holder upcycled from paper cartons! We also released our seventh Group Sustainability Report in early July. Learn more about our sustainability pillars: https://www.singtel.com/sr2021.
We continue to progress in our sustainability journey and champion initiatives in our four key sustainability areas of Climate Change and Environment, People and Future of Work, Community Impact and Sustainable Value Creation. Here are some highlights from our previous financial year! We also look to the next five years and beyond, where we will minimise environmental impact through decarbonisation and renewable energy; drive digital access, literacy and inclusion for our communities; foster a diverse, inclusive and a future-ready workforce; and develop sustainability in our value chain by strengthening our governance. Read more about our plans and progress here: https://www.singtel.com/sr2021. #SingtelLife #ESG #sustainability #sustainabilityreporting
"We shouldn't take a wait and see approach. My greatest hope is for everyone – the government sector, enterprises, NGOs and the community – to lean in and enable digital access and inclusion. And if we all step up together, we will get there faster." Yuen Kuan Moon, Singtel Group CEO. Our #digitalenablement efforts go beyond our organisation. Through #SingtelFutureMakers, we empower social impact start-ups which aim to tackle social and community challenges. This includes TicTag that uses AI and data annotation to engage seniors and SenzeHub that creates wearables which measure vital signs of seniors and allow early detection for emergencies. Find out how we are closing the digital access gap in vulnerable communities in our latest Sustainability Report 2021: https://www.singtel.com/sr2021.
Creating sustainable value for our stakeholders means upholding the highest standards of responsible business practices and uplifting #customerexperience through innovation. We continue to develop new digital business and services to meet customers’ changing needs. We also drive and embed innovation in our consumer, enterprise and digital business and operations, with #5G as an enabler for our customers, community and the environment. In December 2020, we also launched ‘Jaga you Data!’, a series of light-hearted films to educate us on how to recognise and protect ourselves from scams. Check them out here: https://lnkd.in/ggF2Psc Prior to that, we worked with the government to add a ‘+’ prefix to international incoming calls spoofed to look like local numbers. Read more about how we’re creating sustainable value for our stakeholders in our latest Sustainability Report 2021: https://www.singtel.com/sr2021
Our people are key to our long-term growth and success. Keeping them future-ready and creating a diverse, vibrant workforce are top on our agenda to create a company where our people continue to do great work. To cultivate an inclusive culture that empowers, we are committed to building trust, respect and inclusion at Singtel Group. We believe that a diverse workforce brings perspectives and creativity, and we have put in place #diversity and #inclusion policies and practices, including advancing representation for women in leadership. We also celebrate lifelong learning as part of our #SingtelLife and invest significantly in our employees' professional and personal development. Unprecedented amounts of resources and energy have been channelled into building capabilities and we continue to identify #digital talent early, enhance their experience and provide an environment where they can thrive. Find out more about our People and Future of Work efforts in our latest Sustainability Report 2021: https://www.singtel.com/sr2021. #ESG #Sustainability #futureofwork
Climate change impacts our business, people's livelihoods and the communities in which we operate, and tackling it is everyone's responsibility. In alignment with the Task Force on Climate-related Financial Disclosures (#TCFD) framework, we have increased our business' climate resilience through development and upgrading of our network design and infrastructure, while disclosing long-term climate change risks and adaptation. We have since completed a detailed pilot study in northern New South Wales to understand our physical and transitional risks from different climate change scenarios, and undertook an extensive bushfire prediction and adaptation exercise with the Commonwealth Scientific and Industrial Research Organisation (CSIRO). These exercises revealed valuable insights to our climate adaptation strategy outlined in our latest Sustainability Report 2021. Access the report to find out more about our efforts to address climate change: https://www.singtel.com/sr2021 #SingtelLife #sustainability #ESG #climateaction
COVID-19 has changed the way we live and work but more than before, it has highlighted the importance of managing our impact on the economy, environment and society. Our #sustainability strategy is to create value for all our stakeholders and this year we see a reset of our #ESG priorities. Our latest and seventh Singtel Group Sustainability Report 2021 highlights our plans, initiatives and progress, and our new five-year sustainability targets to 2025. We detail our new materiality assessment and stakeholder engagement exercise held in 2020, which reflect our refreshed sustainability strategic framework and commitments in four key pillars: Climate Change and Environment, People and Future of Work, Community Impact and Sustainable Value Creation. We also highlight our climate risk disclosures in alignment with the TCFD Framework. Find out more here: https://www.singtel.com/sr2021 #sustainabilityreporting #SingtelLife
Are you keen to explore a technology-related role that’s totally outside of your education and experience background? The TechSkills Accelerator (TeSA) Mid-Career Advance Programme offers you with a unique opportunity to make the switch through a structured training plan. Lay Peng Chua, who joined Singtel as a Data Analyst in Singtel’s HR Future of Work team under the TeSA Programme shares: “Coming from a technical/engineering background, my initial apprehension about switching my career to a totally new field in HR was quickly put to ease as the TeSA Programme had a structured training plan to equip me with new skills such as data analytics and human centred design. I am currently undergoing a Data Science with R course which equips me with a new programming language and tool for data analysis. It is never too late to pick up a new skill or transform our careers as long as we are willing to learn and keep an open mind!” #ACT now to TRANSFORM your role at Singtel: https://start.singtel.com/ #SingtelLife #ConnectandGrow #StayCURIOUS #data
Acknowledging our Talents and creating opportunities for growth are common practices here in Singtel. Nadheera for example, started as a Contracted Customer Service Officer in 2013, and today, she is a Team Manager who leads 100 Officers. With Team Managers like her, we are rest assured that our Customer Care Officers are delivering meaningful customer experiences while working in a safe environment where their mental and physical well-being are taken care of. At Singtel, individuals are nurtured and groomed in the pursuit of personal excellence, and together, we celebrate success and achievements. Interested in exploring a fulfilling career in Singtel Contact Centre? Explore opportunities here: https://bit.ly/3h2Uyvw #CustomerService #CustomerExperience #Singtel #SingtelLife #Careers
Customer Focus is a Core Value In Dorothy's many years of experience in Customer Care, she interacted with customers from all walks of life and easily understood and anticipated customers' needs. Her motto remained constant throughout those years: a customer's satisfaction is her priority. Connect with customers, resolve their requests and put a smile on their face. To Dorothy, this is the best form of job satisfaction. Find out why Singtel is the Employer of Choice* and explore our opportunities here: http://bit.ly/CustomerCareCareer *Awarded by HR Fest Awards 2020, which recognises and celebrates outstanding achievements of the region's top leaders, teams and organisations. #CustomerService #CustomerExperience #Singtel #SingtelLife #Careers