1. Identity (General Information)
Position: Building Manager
Department/Services: Management Office
Immediate Superior: Director / Team Manager (Operations)
Title: Condominium Manager
Incumbent:

2. General Objectives
Receiving the instruction from the Director / Team Manager (Operations).
Be responsible for supervising all onsite staff and all service providers of the Management Corporation to
ensure that they carry out their duties and responsibilities properly and efficiently.
Be responsible for running management corporation meetings, taking action for issues arising, including
meeting contractors on site and liaising with owners and tenants.
Must implement, if necessary, corrective action to ensure the continuity of the firm’s corporate objectives.
To maintain, develop information and communication with Council/Subsidiary Proprietors/Occupants of
the Management Corporation and Head Quarters

3. Principal Activities & Responsibilities
3.1 Assist the Management Corporation to uphold the by-laws and make recommendations to
Management Corporation for improvements.
3.2 Keep the Management Corporation informed on all matters regarding the maintenance and
management of the Estate and any changes of regulations relating thereto. Make
recommendations with the approval or knowledge of the Director (Operations) to the
Management Corporation for the improvement of the Estate.
3.3 Prepare and thereafter convene the Council Meetings and General Meetings of the Management
Corporation including drafting of budgets and cash flows and record minutes thereof.
3.4 Attend to all correspondence, statutory notifications and enquiries on behalf of the Management
Corporation.
3.5 Liaise with contractors, solicitors, auditors and relevant government authorities
3.6 Attend to all complaints, queries and suggestions made by subsidiary proprietors/ tenants and to
update incidents of feedback or complaints into WebPromis (if received by you).
3.7 Ensure all necessary government licences and permits are applied or renewed on time including
filing of the necessary returns.
3.8 Carry out the necessary audit of the inventory record according to the SOP of the company
3.9 Prepare or arrange for the preparation of specifications and documents for the calling of
quotations, evaluate the quotations and make recommendations (with the consent or knowledge of
the Director (Operations) to the Management Corporations
3.10 Administer contracts renewals and issue of contracts
3.11 Prepare and implement an overall planned preventive maintenance programme in the form of a
maintenance work schedule and supervise and/or conduct regular inspections of the Estate
3.12 Supervise and ensure that all routine maintenance work and service contracts are properly carried
out according to the terms and conditions of the contracts.
3.13 Supervise to ensure that repairs and replacement works are carried out properly by the contractors,
sub-contractors, specialist according to the terms and conditions of the contract and is empowered
to issue minor work orders up to $500/- per item and certifying all work or purchases done.
3.14 Implement and carry out arrears collections in accordance with the Arrears Management
Procedures of the Company
3.15 Report to Director (Operations) for all matters of significance

Appraisal (For Reviewing Manager)

Goal Category
Problem Solver (High)
– able to implement corrective action to ensure smooth operation of the management corporation
– able to assist the management corporation to uphold the by-laws and make recommendations to the
management corporation for improvements

Good Communicator (Medium High)
– able to maintain and develop communications with council/subsidiary proprietors/occupants of the
management corporation and HQ
– able to understand and carry out instructions from superiors (Team Manager/Director) effectively
Punctuality (High)
– punctual for work, meetings, and any deadline for tasks assigned

Leadership (High)
– staffs and service providers under your supervision are able to to carry out duties and responsibilities
properly and efficiently -auditing of inventories according to SOP of the company

Run Meetings (High)
– able to run management corporation meetings effectively

Customer Oriented (High)
– empathise with clients
– able to manage complaints effectively

30-60-90 Must-Know Checklist (High)
– fundamental admin and operation SOPs