3.1 Train Service Controller (Train Control)

• Work as a team to effectively and efficiently manage the main functions of OCC; Train service regulation, Incident handling, Information dissemination and Track access management.

• Manage Train service delivery; regulate revenue train service on the mainline to provide a safe and reliable train service.

o Perform safely during routine and emergency situations as spelt out in the Operating Procedures, Work Instructions and other prevailing instructions
o Regulate and monitor train service as reflected in timetable scheduled, ensuring trains are running on time, intended connections are made, routes are set appropriately
o Communicate clearly and effectively with duty staff on board the train , and provide instructions when required
o Report all train faults to Chief Controller immediately
o Control track access during Traffic Hours safely

• Incident Management

o Manage incident safely at all times
o Provide accurate and effective information to passengers and staff
o Determine the incident for follow up action quickly, liaise, instruct and provide effective assistance for ground staff on incident handling
o Recover partial train service and minimize section affected effectively
o After recovery of incident, manage information dissemination and recovery of train service effectively to minimize passenger delay
o Putting trains back to their timetable schedules as soon as possible after a delay/disruption

3.2 Train Service Controller (Stations Control)

• Communication and Information Dissemination

o Disseminate information clearly and accurately to all relevant Station Staff and passengers during a train service delay or disruption through various means such as Station and Train PA, Radio, Urgent Mail System and Group Dissemination System
o Attend to queries from all other staff pertaining to operations

• Station matters

o Monitoring and tracking station openings
o Reminding staff on switching off flashing light
o Provide assistance to station on urgent fault reporting, enquiries etc

3.3 Train service controller (Depot Control)

• Daily operation of Depot Control

o Responsible for the morning preparation of all trains that are schedule for revenue service.
o Dispatch passenger trains/ engineering train to reception tracks for launching to mainline
o Receives withdrawal of trains from mainline back to depot
o Dispatch spare train to mainline when instructed by Chief Controller
o Liaise with Depot Ops Centre to ensure that the trains are wash according to the train wash schedule and stable at the correct location
o Assist to shunt trains into workshop for maintenance
o Liaise with Depot Ops Centre for any track access request and ensure protection, e.g. SPKS, is applied before allowing track access.
o Report any faults occurring to train or control systems to Chief Controller immediately

Every staff in Circle Line is responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

• Diploma in any discipline preferably with engineering background or other qualifications with more than 3 years railway experience.