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Convey Health Solutions

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Convey Health Solutions reviews about "upper management"

76% positive business outlook

Reviews by job title

17 reviews
1.0
31 Oct 2017
Recommend
CEO approval
Business outlook

Pros

You will learn lots of information on healthcare insurance, Medicare and Medicaid that you will be able to utilize within the industry after you leave. Convey is supportive of continued education although no tuition assistance is given, they do promote higher education. You will receive a paycheck.

Cons

Poor management, lack of growth-both financially and developmentally. This company does not believe in pay raises unless you are being promoted from within or you quit and come back into another role. The benefits are horrible. You might as well get a contracting position that will at least pay you enough to cover your own medical benefits because by the time the insurance deductions come out of your pay, you basically are taking a pay cut. Mke sure you negotiate your salary well because chances are this is going to be your salary until you either resign or are able to obtain a change in position that pays more. Life, work balance is fair to poor. Very few holidays off with pay, and depending on your position, 2 or 3 weeks of paid time off which includes both sick time , vacation time as well as any other need for time away like doctor's appointments . If you are a sickly person or have small children, you will likely run out of PTO before the last quarter of the calendar year. If you like to plan trips at the beginning of the year, it won't happen here as there is an accrual system to obtain PTO hours. You will need to wait until you have the hours available and unlike other companies with the accrual system, you can not borrow time. No 401K match or Tuition reimbursement either. Upper management throughout the organization carry themselves as elitists which tends to result in communication barriers. I worked there for 4 years and NEVER MET THE CEO. If you do not hold a certain title, your questions or concerns will not be addressed. This behavior is counter-productive and isn't very team player-like. If you don't like to be micromanaged then this definitely is not the company for you. If you like to work independently, this company is not for you. If you are someone who looks for growth stimulation, both mentally and monetarily, this company is not for you. If you are a self thinker, this is not the company for you. The problem is management has earned their stripes based on their prior experiences and don't necessarily understand the nuances of what a front liner does within their roles. They then rely on experienced employees to take control and manage, without taking into consideration that knowledge does not equate with management abilities. You can have a wealth of information, but you still need to know how to effectively manage people. In my personal experience, I left Convey because there was poor communication within my department which impacted my ability to do my job efficiently. There was not much support when it was brought to the attention of leadership because there was obvious favoritism in the department between management and the lead person assisting the managers of the department. This lead person has extremely poor interpersonal skills, is negative in nature and is not in the least bit professional enough to tolerate her dislikes towards people enough to allow them to do their job. Ineffective management allows this individual to basically have enough power to make it impossible to get the bare necessities to do the job because of her dislikes for employees. And because upper management does not have the knowledge this individual has, they allow this poor behavior to go on. Lastly, the building was atrocious. It's basically the receiving area for the building that is shared with another company and Convey converted this warehouse into an office. Parking is horrible and when it rains, wear your rain boots because the water rises up so high, you can barely get into your vehicle without damaging your shoes.

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Convey Health Solutions Response
8y
Thank you for your feedback. We will forward this feedback to the leadership team. Is there anything specific you can share that would improve the environment?
5.0
8 Oct 2021
Recommend
CEO approval
Business outlook

Pros

The headquarters located in beautiful Downtown Fort Lauderdale seem taken out of a magazine: they are very modern, attention to detail, stand up desks, really they spared no money before moving in. Salaries are also good, healthcare "benefit" is lousy at best.

Cons

No time off in December, high turnover, "agile" environment while upper management track projects based on waterfall deadlines which make no sense. They are slowly replacing all local developers with offshore developers.

1.0
24 Sept 2022

No annual raises and greedy upper management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Learned a lot which allowed me to further my knowledge and career.

Cons

They work you hard. No annual raises for any of the employees. Yet the directors and executives get profit sharing bonuses that they don’t share with the lower employees that get no annual raises. The same directors and executives use the company’s money to pay for company paid all expensive paid trips to exotic locations eche year. They call them “Team building exercises”. What BS.

2.0
17 Nov 2024
Recommend
CEO approval
Business outlook

Pros

If there were pros I would probably still be working there.

Cons

Everything you have seen in this place in the reviews is correct. There are no growth opportunities, not enough pay for all the complaints on a daily basis and the leadership is inexperienced and unprofessional. Upper management is metric-oriented and really does not care about anything else but your numbers. Please look the other way cause this place ain't for you!

1.0
21 Oct 2025
Recommend
CEO approval
Business outlook

Pros

You'll become an expert at pretending everything is fine while falling apart inside.

Cons

- The environment is built on fear, confusion, and manipulation. - Upper management feeds off intimidation and control instead of support or guidance. - QA exists only to find reasons to get rid of employees, not to help them improve. - Rules change overnight with no warning, and very mistake somehow becomes your fault. - The workload keeps pilling up while pay stays the same, and appreciation doesn't exist. -Promotions go to favorites within cliques, not to those who actually work hard. - Constant technical issues make your job harder, but you still get blamed. for everything.

2.0
22 Jul 2024

Software Engineering

Recommend
CEO approval
Business outlook

Pros

Understanding and friendly teams who try to support their own.

Cons

Technical debt is a huge issue while upper management doesn't really seem to have knowledge of what's actually going on at the development level. They continue to make largely impactful decisions without realizing the added burden it's gonna put on those actually keeping the company afloat. Pretty stingy with salaries that don't keep up with inflation much less added work load.

2.0
3 Jul 2022
Recommend
CEO approval
Business outlook

Pros

When I first started, it was an awesome job that I became addicted to (weird, I know). But I loved working everyday from home (remote) and I even offered and volunteered to put in overtime every chance I could. I loved being able to work from home, having the additional training opportunities to add to my skills and knowledge. Handling the phone calls and placing orders was a breeze and the overall company's purpose was fulfilling in the means of helping others.

Cons

Unfortunately, there is lack of leadership and communications. Advocates are constantly getting new supervisor swaps -do don't get comfortable with the one you have because not all of the keep communications clear, keep you up to date with your productivity scores, etc. The company has a huge turnover rate due to so many factors. It's a stressful-troublesome workplace. They do not room to have a work & home balance because they do not support it regardless of what they may say. Most time when you are required to work overtime (every beginning and end of each Quarter) you are given very little notice. If you miss your required overtime- expect to have double points tacked on to your attendance. Communication is non-existent and it's all in who you know. So if you have an issue with your supervisor or someone in upper management, you will likely see nothing to come of it because HR plays favorites. I am not one who hates the jobs I work for and I love to work but I also take the company's culture and ethics into consideration for a career opportunity and this company was failing. It definitely needs to be turned inside out and re-ironed.

5.0
22 May 2025

Great Company!

Recommend
CEO approval
Business outlook

Pros

The hiring process was quick. The job is easy to learn and easy to understand if you pay attention. I worked hard and got promoted after only working for the company for eight months! Coworkers and upper management are very friendly and will assist you whenever possible. Yes, there can be lots of overtime. (As the company assists with client benefits, there is a quarterly turnover so call volume tends to increase at the start of each new quarter. You won't be complaining when you see the paychecks.

Cons

I was never keen on the company going fully remote in the US. Felt it's created more headaches, especially when having to mail out equipment for new employees. (Progress has been made, so there have been some improvements.) It's also somewhat frustrating that they only hire people in the Southeast because that's where the IT office is closest. (I have known lots of people in the Southwest that are always asking if the company is hiring.) In my current position, it has become increasingly upsetting that we hire temp. employees who turn out to do a great job and are not presented with an opportunity to become permanent full time. Instead, I constantly see employees who have been with the company for years constantly underperforming, yet aren't let go. Temps are often told that the job is nothing more than that with zero incentive, causing them to either quit mid-training because they landed another permanent job or to just go through the motions and meet the bare minimum requirements because they know this job has an end date at some point.

Viewing 1 - 3 of 17 Reviews

Glassdoor has 632 Convey Health Solutions reviews submitted anonymously by Convey Health Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Convey Health Solutions is right for you.