Convey Health Solutions reviews about "work from home"

Extended hours sometimes and breaks can be longer during busy days.

Workdays can get intense at times, especially during peak periods.

Can be very stressful Back to back calls System issues that are not resolved in a timely manner Angry customers Changing rules frequently Sales Adherence rules to follow but have no control over call volume. When or what calls will have to take. Getting different language calls having to bring an interpreter into the call. Multiple people speaking to you at once Multi-tasking Multiple programs to sign into to assist customers. Mandatory OT Slow system

The QA and the call listening are about justifying firing the employees if they don't need you anymore. The team chat exists not for communication but for fear mongering. The change can take effect immediately, and everyone expects to follow or get a write-up. Adding more workloads without increasing compensation. There are daily tech issues that make things more difficult, and some still happen currently. There is no room for promotion unless you know the management levels. Mismanaged the talents due to favoritism. Only things this company care is profit and stock market [CNVY] if you don't know since there is intentionally trying to withholding you the information so you cannot make an informed decision.

Systems issues galore, awful management

I haven’t really experienced any cons here.

Some clients can be difficult and rude but that is normal in any client-facing job.

Unorganized,no room for growth,no raises,pay is low,won’t adjust schedules,so you have to work the same schedule throughout your employment,half the management doesn’t know what they are doing

Dealing with sometimes rude customers. And they take q&a seriously they will fire you in the scoring