MAIN DUTIES:
Management and follow-up of Customer Requests and reservations
Management and follow-up of after-sales process
Remote Sales / Phone Orders Management:
Service Performance monitoring:
Client communication : complaint management (emails, letters
Till controls
Assist the stock team in reviewing and correcting negative stocks
Manage the store archiving for relevant documents, following the local and Group internal control rules
Be the store’s key user and trainer on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
Stock Supervisor and Stock Team
Strengthen Daily Operations
HR & Team Administration
Store orders
Maintenance & Security
PROFILE
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