About Us

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients' brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About The Job

We are looking for a warm, patient, and customer-focused Customer Service Officer (Technical Support) to support our platform users and ensure they have a positive experience with our platform. This role is suitable for both fresh graduates and experienced professionals who enjoy helping people and solving problems. Comprehensive training and on-the-job coaching will be provided, making it an excellent opportunity for individuals looking to build a career in customer support, healthcare technology, digital services, or technical operations.

Key Responsibilities

• Provide friendly and professional support to users via phone, email, and other support channels.
• Assist users with account access, platform navigation, and general enquiries.
• Guide elderly users through basic troubleshooting and platform features.
• Escalate technical or complex issues to the relevant teams when required.
• Record and track support requests to ensure timely resolution.
• Follow up with users to provide updates and ensure issues are resolved.
• Work closely with internal teams to improve the user experience.
• Maintain accurate records and adhere to established procedures and data protection requirements.
• Support testing and other operational activities when required

Requirements & Qualifications

• Current Polytechnic or University students seeking internship opportunities are strongly encouraged to apply.
• Fresh graduates are also welcome to apply.
• Strong communication and interpersonal skills.
• Patient, empathetic, and comfortable interacting with elderly users.
• Proficient in English.
• Ability to communicate in Mandarin and/or local Singapore dialects (e.g. Hokkien, Cantonese, Teochew) is an advantage, as the role involves supporting elderly Singaporean users from diverse backgrounds.
• Comfortable using computers, mobile applications, and digital systems.
• Good problem-solving skills and attention to detail.
• Customer-focused with a positive attitude and willingness to learn.
• No prior customer service or technical support experience is required. Comprehensive training and mentorship will be provided.

Working Arrangement

• Contract / Part-time, on-site role based in Singapore
• Minimum 4 hours per day, Monday to Friday
• Flexible working hours between 10:00 am and 5:00 pm, subject to operational requirements