• Client Satisfaction Surveys
  • Serve as the point of contact for the planning and delivery of AIC’s client satisfaction surveys.
  • Coordinate end-to-end survey activities across internal divisions, service providers (SPs), and survey vendors and review and refinement of survey instruments to ensure clarity and relevance
  Manage procurement processes and monitor vendor performance
  

• Research governance
  • Serve as a key point of contact for research governance matters to ensure compliance with organisational policies.
  • Guide divisions on governance requirements, including approvals, ethics processes, and research agreements
  • Review research-related documents to ensure alignment with policy requirements
  Support implementation and periodic updates of the Research Management Policy (RMP) and related SOPs
  

• Research Resources and Insights Dissemination
  • Manage and disseminate research resources and insights to support evidence-informed practice across AIC
  • Curate and synthesise relevant research, publications, and data insights
  • Translate findings into accessible formats (e.g. summaries, EDMs, simple visualisations)

Job Requirements

• A good bachelor’s in relevant business, technology, or engineering specialty, or related field with at least 3 years of working experience preferably in the policy, health, or social care sectors
• Relevant experience conducting scientific research or providing research support to business units
• High level of attention to detail and commitment to accuracy
• Able to evaluate complex information and identify key issues;
• Able to work well independently and in teams
• Able to handle uncertainty and ambiguity
• Business-oriented and able to deliver quality work under tight deadlines
• Flexible, self-motivating, and able to manage multiple projects efficiently