Company:

RF360 Singapore Pte., Ltd.

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.

OR
1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
OR
3+ years of IT-related work experience with a High school diploma or equivalent.

Principal Duties and Responsibilities:

• Serves as escalation point from service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors to resolve issues.
• Collects, troubleshoots, and debugs issues with networks, systems, and/or applications by completing basic root cause analyses, and escalates issues both internally and externally as needed.
• Networks with colleagues within domain of expertise to gain insight, ideas, and connections.
• Manages distractions, prioritizes tasks, and deals with setbacks in a timely manner under direction from more senior personnel.
• Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.
• Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.
• Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.
• Completes moderate technical tasks assigned by more senior personnel.
• Regularly discusses issues within and outside of project team to maintain open communication.
• Contributes to technical conversations with tech leads/managers.

Level of Responsibility:

• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using deductive problem solving required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.
• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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