Broad outline of the Role
Lead, schedule, and monitor project management activities for all customer deliveries in Hybrid Network Services domain with the objective of improving customer experience, turnaround time, managing cost efficiency, productivity, achieving first time right and making processes and systems easy to use and follow. This is a tactical role which contributes to defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit’s overall results.

Minimum Qualifications & Experience

• Btech/Diploma (preferably MBA)
7-12 years of experience in technical support, project delivery in technology industry

Other Knowledge & Skills

• Expertise in integrated service delivery of complex and large projects
• Understanding of Industry adoption and utilization of the Technology and Domain
• Internal and external stakeholder management and consultative skills
• Commercial acumen and broad understanding of market dynamics
• Strong customer service, project management, and quality control skills.
Knowledge of budgeting, cost management, and financial planning

Key Responsibilities