Reviews by job title

17 reviews
5.0
28 Apr 2022

Great Start

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers that are willing to help and answer questions. Onboarding and first days are great to learn about the company Benefits

Cons

Many different apps to use

1.0
1 Nov 2022

Unrecognizable

Recommend
CEO approval
Business outlook

Pros

A noble mission, great healthcare benefits, Some amazing coworkers

Cons

No work/life balance - you are expected to work as long as it takes (50-60 hours min a week) and it is only 'temporary' even when it has been happening for years, salaries that lag far behind the competition, constantly being asked to sacrifice your financial future in the form of no raise or minimal yearly raises and frequently no bonus or reduced bonuses with no ability to recover those losses later on, No stock options, unreasonable expectations for those in support given the staffing shortages and lack of pay, undo pressure - such as our VP suggesting a baby died because of an issue with our application and was due to us not being able to answer the phone quick enough, If you weren't 100% in , had a different opinion, or agreeable to all changes then you were considered a traitor and were targeted for retaliation

2.0
10 Nov 2023

Great mission, questionable leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits, good flexibility, friendly coworkers, noble mission

Cons

Chasing huge goals all while the workforce continues to shrink, making cohesion nearly impossible. Trying to please large clients rather than doing real research to make a better product. Constantly shifting priorities with little to no explanation. Local employees forced to come into the office for seemingly no reason, as there was hardly anyone to collaborate with.

1.0
3 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Project was a good to work on experience. Coworkers were great

Cons

Company stopped caring about it's employees. Below market value pay. More concerned with cutting costs over making the job enjoyable.

2.0
15 May 2023

A great company lost it's way

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Medical benefits. Tech stack. Most coworkers.

Cons

Just an abysmal commercial enterprise. COVID mixed with the narrow vertical seems to be too much for them to overcome. Major commercial blunders with senior leadership (where is that pipeline??!). They keep aging and non profitable apps. The organization has not figured out how to prioritize or market their multi-tenant SaaS platform. Company loves marketing buzzwords like "boundryless" but it was unclear what that meant for product and technology. Too many poor middle managers. Technical people who are not people managers are promoted and create fiefdoms. Product managers don't always understand the issues with the product. The organization does not value the engineering teams. Lots of blood sweat and tears to improve the health, cost and security of the tech stack with little recognition. Draconian return to office policies will decimate their reputation and talent pool in the local market.

2.0
4 May 2022
Recommend
CEO approval
Business outlook

Pros

It looked like other departments were pretty nice but seeing the other reviews I'm not sure now. Medical benefits are nice but not worth the cons

Cons

You are there to take calls and they will micromanage your availability. They promote you will learn "cloud things" This is a lie. No skill building opportunities. You are expected to withhold your breaks and forego lunches to stay available. Coworkers would tell me they couldn't remember last time they took lunch (30 mins) Trainer told me to never plan anything after my end time as they usually stay on late and was chastised when I told them this was unacceptable. We were 'coaxed' to work from 8-8 M-F and pick up hours over the weekend Witnessed the top call-taker immediately termed. Reason, employee civilly told an irate caller who was verbally assaulting them that they weren't a punching bag and to call back when they cooled off. Help from other coworkers is minimal and usually served with attitude. The department is full of people who have been promoted but are waiting on their replacements. You will be in this position for a very, very long time. Was there to see eleven people hired and all quit/termed within six months. I dreaded logging in every day.

1.0
6 Nov 2022

Disappointment

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The logo is cool, free healthcare.

Cons

I was just laid off, so this review may seem like retaliation or bad blood. It's not. I'll be fine and the severance was...decent. However, my experience was a feeling of abandonment and isolation. My manager(s) were ok. But my immediate coworkers were uninvolved, self-absorbed complainers. Their only concern was CYA , "don't bother me" and do as little as possible. I was left on an island to sort of figure it out for myself. Some of this was on me; I should have spoken up sooner. We were told this layoff was due to the economy. That's probably true. But the vision of leadership was never clear or completely absent. CEO was nice, but unprepared and unpolished. Combine that with an uncertain economy: how can you succeed? I feel like Tele's best years are probably behind them. The tech seems clunky and archaic compared to Epic, etc. Maybe they'll sell? Anyway, my short stent here basically did nothing to advance my career. Professionally, I'll look back at it as just a meaningless blip on the radar.

3.0
2 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Coworkers make this place a GREAT place to work. If there is one thing TeleTracking is good at, it's hiring people with personality and passion. Immediate managers tend to have a great balance between support and letting people do their jobs without hovering. When it comes to the marketing department, I don't have a single con. The immediate team worked fantastic together and they are a group of very talented professionals that do the absolute most for the company. I genuinely enjoyed the work I did and felt I was reasonably compensated for it.

Cons

After so many rounds of layoffs, it's impossible for staff to feel secure. Many important people have left while SLT pushes and pushes and pushes for expansion the company doesn't seem to be able to support. It felt like never-ending expectations to pick up the work of those who have left while senior leadership consistently pivots on what the new focus will be every 6-months.

Viewing 1 - 3 of 17 Reviews

Glassdoor has 197 TeleTracking reviews submitted anonymously by TeleTracking employees. Read employee reviews and ratings on Glassdoor to decide if TeleTracking is right for you.