Job Description

Job Title: Application Engineer Manager

Reports To: General Manager, APAC

Department: Professional Services

JOB MISSION

Reporting to the Director or Professional Services, the Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects. Help manage the P/L (profit and loss) while ensuring all client and company business needs are met.

QUALIFICATIONS

• Bachelor’s degree in computer science or direct industry experience.
• Minimum of five years managing a team of five or more direct reports.

DUTIES

• Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.
• Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.
• Ensure new hires are trained to comply with client standards/processes.
• Work with the Design and Project Management team to engineer systems. Take over-all responsibility for estimating Application Engineering tasks during projects.
• Create test plans, coordinate with commissioning team and test systems.
• Create and set up the server OS, database, application, and services in line with the client’s requirements.
• Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.
• Work with the commissioning engineers to fully test and bring the system online.
• Customize system to customers’ business model.
• Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.

SECONDARY DUTIES

• Troubleshoot system / security network related issues over the phone.
• Train customers and technicians on proposed and installed systems.
• Document and maintain system architecture and parameters based on customer standards.
• Continue to investigate new technologies that can assist our customer base and increase our productivity.
• Continue higher education in management or security industry to support management role.
• Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.

SKILLS

• Customer-focused with strong written and verbal communications skills
• Ability to efficiently manage people multiple tasks, activities, and events simultaneously
• Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.
• Effective ability to prioritize, provide leadership and direction to others.

DIRECT REPORTS

Managerial Responsibilities

• Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.
• Identify and plan for future hiring needs.
• Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.
• Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.
• Work with Service/Installation Manager in creating a career path for technicians into the Application Engineering group.
• Mentor Application Engineers to enhance both technical & general business management skills.
• Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.
• Continually improve quality and efficiency within the organization.
• Schedule and coordinate Application Engineers for projects.
• Responsible for approving timesheets, expense reports and PTO.
• Hold regular one-on-one meetings with direct reports.
• Responsible for scheduling technology training as directed by the Director of Professional Services.
• Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.
• Work with various teams to develop a statement of work.
• Review team-created project plans and identify deficiencies and corrective measures.

OTHER DUTIES

This job summary is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.