Good communication skills in English and a local language/dialect. Keen to provide quality customer service to patients and support services at various service……
Work closely with the Facilities team and client stakeholder to ensure smooth office operations. Experience working in a corporate office, multinational company……
No prior customer service or technical support experience is required. Escalate technical or complex issues to the relevant teams when required.…
Providing administrative support where required, including travel arrangements, visa coordination, and logistics for marketing or client events.…
Diploma / Degree in any field. Prior experience in customer service or insurance-related roles will be considered. Excellent customer service phone etiquette.…
To have a minimum of 1-year end-user support experience, desktop or technical service desk. Perform first level troubleshooting on all reported incidents and……
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. Compile and provide financial or transactional information or……
Perform and deliver excellent Customer Service experience to all customers visiting the cartels. Develop and maintain strong product knowledge of in-store……
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Certificate, Diploma or Degree in Nursing, Healthcare, Information Technology, Business, Communications, or a related field or equivalent professional……
Good numerical sense, detail-oriented, high levels of integrity, and meticulous in payment handling. Input transaction and client information on the system and……
Coordinates with client, operations management and technology to ensure service levels are being maintained. Maintain a current understanding of First Advantage……
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Serving as the voice of our institution, you play an integral role to support the health and well-being of our community. Join a team that values your voice, invests in your growth, and gives you the support you need to succeed.
As Customer Support Associate, you’ll be the friendly and reassuring first point of contact for customers. You will:
Handle enquiries and appointment requests via phone, email, and live chat
Provide timely, accurate and warm service that makes customers feel heard
Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
Be a strong team player and able to work in a fast-paced and dynamic environment
Play a key role in enhancing our overall customer experience
Convenient location: Situated at Innovate @Ubi (formerly known as StarHub Green) —just minutes from MacPherson MRT.
What You Bring
Clear and confident communication with excellent phone etiquette.
Service-oriented mindset, active listening skills and a desire to help others.
Proficient typing speed and able to coordinate and toggle between various systems.
Willingness to work a 5.25-day week (alternate half-day Saturdays).
1 year of customer service or call centre or healthcare experience is a plus.
Ability to converse in other languages (Mandarin/Malay/Tamil) is highly advantageous as you may be required to handle non-English speaking callers.
What We offer
Competitive salary with AWS + performance and variable bonus.
Comprehensive medical, dental and insurance coverage.
12-month contract, renewable or convertible to permanent, subject to your performance.
Your Qualifications
GCE ‘O’/‘A’ Levels or Polytechnic Diploma.
Candidates with more experience may be considered for a Senior Customer Support Associate position.
Join Us and Grow Your Career with Purpose
If you’re passionate about helping others and want to be part of a caring and dynamic healthcare team, we’d love to meet you.