• Responsibilities:

  • Attend to walk-in customers, walk in visitors, courier/postman
  • Formalise and document procedures for customer service
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s query/complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Interacts with different departmental staff to develop and maintain effective communication to resolve issues and inquiries.
  • Performs projects and miscellaneous duties as assigned.
  • Serves as the decisive customer service contact for: answering questions, welcoming and other communications.
  • Provide technical helpdesk and offsite technical support for end users.

  Requirements:

  • Candidate must possess at least Professional Certificate/NiTEC/Diploma in any field.
  • Min 1 year experiences in Customer Service preferably in Information Technology
  • Sound knowledge of customer service principles and practices (order processing)
  • Strong in analytical skills, effective communication and strong team player
  • Conscientious in following up on customer status and approachable
  • Proficient in MS office

We invite you to send in your detailed resume with a recent photograph stating your current and expected salary, and reason for leaving to:

Human Resource Department
Netrust Pte Ltd

19 Tai Seng Avenue, #05-01, Singapore 534054
Email: human.resource@netrust.net

(We regret that only shortlisted candidates will be notified)