Responsibilities

• Review and investigate escalated reports and appeals of potential violations of our policies
• Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content
• Provide support in resolving issues reported by moderation teams
• Respond to incoming user inquiries, complaints, feedback, and reports
• Work with other departments to track and resolve bugs and other technical issues
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis

Requirements

• Education: B.A./B.S. in related fields
• 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
• Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
• Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
• Ability to understand and analyze complex cases
• Interested in content policy, compliance, and/or internet governance
• Must have experience working with multicultural company

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
• Health benefits, including vision and dental!
• Generous PTO and Parental Leave Top-up
• 401K Contributions
• Commuter Benefits
• Global WEBTOON and LINE FRIENDS discount program
• Winter break shutdown and a whole lot more!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.