Team Lead, Non-Global Programs

Singapore – Hybrid working mode

In this role, you will provide high quality administrative services to the various businesses we support as Middle Office, assisting Middle Office Management with day-to-day leadership of a team which provides services to a variety of stakeholders by acting as the primary point of contact from an operational perspective.

What you’ll be DOING

What will your essential responsibilities include?

• Ensure that both individual & corporate targets are met while fostering continuous development of staff.
• Ensure that staff remain motivated, focused, engaged & act according to the AXA XL values.
• Provide feedback to staff both formally & informally, and discover training needs and provide coaching.
• Handle the complex accounts and Strategic clients for the team.
• Act as Underwriting Assistant for Property and Construction for key activities.
• Continually look to enhance the efficiency of the processes. Introduce, develop and document improved ways of data analysis and operational processes with the Operations Lead.
• Managing a group up to 10 individuals
• Oversee performance evaluation, development, training and cross training of staff.
• Coordinates schedule for overtime, sick and vacation time for the unit; effectively manages back up staff as needed
• Monitoring business activity and report on operational metrics for the team as required.
• Distribute and ensure a balance workload among staff. Delegate tasks and set deadlines.
• Demonstrate proactive involvement and assist with leadership in any project work.
• Assist in interviewing and hiring of new employees for the department.
• Ensure that all functions within the team follow relevant procedures and are compliant with regulatory requirement.
• Completing quality control on the output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.).
• Ensure compliance of the unit with Internal or External Audit and Peer Reviews.
• Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks.
• Perform any duties as assigned.
• Act as effective deputy/alternate for Middle Office Management as may be required

You will report to the Operations Lead, ASIA.

What you will BRING

We’re looking for someone who has these qualifications and skills:

• Previous supervisory experience essential
• Ability to make decisions appropriate to defined area of authority and effective communication skills
• Have a logical and innovative approach to providing solutions to complex problems
• Have awareness of compliance procedures & regulatory reporting requirements
• Be able to work under own initiative and manage priorities in order to meet tight deadlines
• Technical Knowledge - Understands day-to-day workflow, system implications, and time sensitivities; maintains technical and industry knowledge needed for role, keeps up-to-date on technical development Uses technical knowledge to resolve problems and present solutions
• Social Intelligence - Recognizes and responds to the needs and concerns of others; adapts working and communication style to meet the style of others, respects and appreciates individual differences in perspective and background; able to constructively bring issues out into the open
• Results / Outcome Focus - Takes responsibility for given tasks and works to deliver in line with deadlines and expectations; acts with the appropriate sense of urgency and works to achieve results in spite of barriers or challenges.
• Analytical Thinking - Seeks out and examines applicable data and information to make informed decisions and prioritize work; breaks down problems into simpler and manageable tasks and works to understand the bigger picture.
• Client Service - Builds and maintains the conditions that make service excellence possible and worthwhile; listens to customers and continually realigns systems and actions to what customers want and need; demonstrates ability to deliver on time and with quality; earns respect and viewed as subject matter expert.
• Negotiating and Persuading - Acts as a liaison between Operations and Underwriting; asking relevant questions, ensuring checks and balances are in place, and presenting ideas and/or solutions that address the most important challenges or opportunities.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.