Role Overview

Design, develop, and implement ServiceNow solutions with a focus on ITOM modules. This role involves working closely with business and technical teams to deliver scalable solutions, enhance platform capabilities, and support enterprise IT operations.

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform

• Collaborate with stakeholders to gather and translate business requirements into technical solutions

• Configure and customize ServiceNow applications, workflows, forms, and scripts

• Develop and maintain platform components, including tables, business rules, client scripts, UI policies, and integrations

• Support end-to-end ServiceNow implementation activities, including configuration, testing, and deployment

• Participate in user acceptance testing (UAT) and support data migration activities

• Develop reports and dashboards to monitor performance and KPIs

• Integrate ServiceNow ITOM modules with enterprise systems to ensure seamless data flow

• Provide technical support and troubleshoot platform-related issues

• Ensure adherence to best practices, governance, and audit requirements

Requirements & Preferred Profile

• 5+ years of experience with the ServiceNow platform

• Strong hands-on experience in ITOM (Discovery, Service Mapping, Event Management)

• Proven experience in ServiceNow configuration, customization, and development

• Proficiency in workflows, scripting (JavaScript), and platform components (business rules, client scripts, ACLs, etc.)

• Experience in enterprise or large-scale ServiceNow implementations

• Exposure to ITSM or CSM modules is advantageous

• ServiceNow certifications (e.g., CIS) are a plus

• Strong analytical, problem-solving, and communication skills

• Ability to translate business requirements into technical solutions

• Collaborative, proactive, and comfortable working in fast-paced environments