Are you ready to help transform Customs Operations at DHL Express—Globally?

We are launching one of the most ambitious Customs Transformation programs in our history, and we’re looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology—designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over €100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.

It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.

If you want to be part of something big and truly transformational—this is your moment.

We are looking for a Business Analyst based in Singapore.

The Global Network Operations Programs Group (GNOP) executes FOCUS by identifying and managing programs of change that enable Global Network Operations to achieve standardized processes, service excellence, optimal efficiency and lowest operating cost. GNOP support of the full end-to-end scope of Global Network Operations, is constantly aligned with Global Network Operations' priorities and aligns with the other DHL Express functions to deliver improvements that are aligned on purpose, objectives and support the business needs. On behalf of the Global Network Operations group, we work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

The role of the GNOP Business Analyst is for specified scope/project(s) to ensure sound understanding of business requirements, specify appropriate business solutions and assess the impacts of change on the current business environment. Business solutions include business processes (manual or automated), associated performance measures, business rules, standards and technology, including IT systems. Also to be a centre of competency in the area of focus (Global Net Ops) and provide use/leadership in applying business analysis best practices, tools and internal standards within the organization.