JOB SUMMARY

The Analyst, Commercial Services Analytics is responsible for developing, maintaining, and enhancing analytical reports, dashboards, business application, and data assets that support commercial performance management and decision‑making.

The role partners with commercial stakeholders to understand business requirements, to contribute to data pipeline and reporting development, to ensure the accuracy, consistency, and usability of analytical outputs.

The analyst plays a key role in enabling scalable, data‑driven decisions and insights across revenue strategy, sales, and related functions.

CANDIDATE PROFILE

The experience, skills and knowledge and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience.

Experience

• Bachelor’s degree in Quantitative discipline (Data Analytics, Computer Science, Information Systems, Economics, Statistics or relevant field)
• Experience in hospitality analytics topics, especially in loyalty and guest analytics (1+ years)
• Hands on experience developing business applications (3 years or more)
• Hands on experience developing corporate reports, dashboards and reporting visualizations (3 years or more)
• Experience in working with, developing, and maintaining data pipelines/databases (3 years or more)

Skills and Knowledge

Essential

• Expertise in business application development using Power Apps
• Expertise in data visualization and dashboard creation to support downstream business analysis in Microsoft Power BI
• Expertise in database query languages (i.e. SQL) and cloud/on-premise database management, ability to manage mid to large-sized corporate databases
• Fluent in written and oral communication in English

Desirable

• Experience in consolidating and processing complex data sets (ETL/ELT, data validation techniques)
• Experience in statistical modeling and machine learning in Python or related programming languages
• Experience working with cloud services/platforms and APIs; HTML & Javascript a plus
• Experience in cloud computing platforms/services (i.e. Google Cloud, Microsoft Azure, etc.) preferred
• Experience working independently or as part of a team in Regional/Global projects
• Working knowledge/experience in Revenue Management/Sales/Marketing/Loyalty Programming domains or Travel & Hospitality industry
• Experience in working with cloud services/platforms and APIs

Others

• Able to analyze large volumes of complex information/data and present in a clear, concise and intuitive manner
• Able to work in fast-paced environment and adapt to changing business conditions/requirements quickly
• Able to work well independently or as part of a team, initiating and supporting business change
• Excellent interpersonal, as well as written and oral communication skills

CORE WORK ACTIVITIES

Leadership

• Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment.
• Communication – Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.
• Problem Solving and Decision Making – Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.
• Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Focuses and guides others in accomplishing work objectives.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.

Technical Expertise

• Develop analytical approaches to support all key business processes throughout the year
• Provide support and develop/maintain/update Continent tools and develop analysis to identify Commercial opportunities
• Develop measurement techniques to evaluate the effectiveness of multiple initiatives
• Work closely with operations research and systems personnel in creating and developing decision support systems that will lead to enhanced commercial metrics.
• Respond to requests from stakeholders for data and analysis
• Special projects, including ad hoc requests for information, analysis and recommendations relative to Commercial initiatives

Building Relationships

• Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information (e.g., data related to property Revenue and financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Analysis - The ability to analyze and summarize detailed data to make inferences and recommendations. Included is the creation and maintenance of spreadsheets for storing data.
• Research - Skill in collecting information from a variety of sources relating to market data, historical cycles, travel and tourism trends, and real estate market dynamics.
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

MANAGEMENT COMPETENCIES