JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Business Support Analyst, SEA and APAC
Corporate Solutions (Work Dynamics)

POSITION OBJECTIVES
Principal support to the SEA Cluster Head on business operation matters/ deliverables between JLL and Line of Business (LOB). Provide support and guidance to the Property Management team. Support to enforce initiatives and operational efficiency and the workplace experience.

Observe up-to-date HLP headcount plan, analyze trends to cluster head for strategic planning.

Observe/ Analyse space utilization to cluster head for strategic planning

Maintain good occupancy record.

Manage/ validate system approval on the GL, Concur, Ariba, Rents payments, Tririga, EMS, PASSPORT, Contingent workers, TPO, RCSA process, etc.

Keep up-to-date Crisis Management Plan, inventory, training, latest policies

Maintain good client relationship. Be proactive in providing professional and trusted advise to LOBs on country matters

Maintain a good organization of department records/ centralized storage to prepare for audit at any times.

MAJOR RESPONSIBILITIES

Strategy support/ analysis
Observe changes in HLP headcount plan, analyze trends, implications to the portfolio in order for GRE to react timely to real estate changes.

Assist in obtaining business requirements, stacking plan analysis/ presentation, support real estate strategy and presentation

Operations Management
Provide support to the Cluster Head on dealing with user inquiries/ Operational matters/ follow ups. ‘One stop service for LOBs’.

Lead/ support new regional/ global initiatives and roll out.

Work closely with various internal functional groups; finance, design and construction, risk and control, real estate consultants, lines of business, etc., as appropriate in ensuring reports, matrices are updated in a timely basis.

Manage system in ensuring Contingent workers, CWOC, PASSPORT, EMS, Ariba, Concur payments, rents variance, GL substantiation are validated on a timely manner. Maintain JPM TPO/ TPI process per compliance requirements.

Maintain accurate occupancy record, allocation by LOBs.

Observe utilization of various spaces including TP, building occupancy, choice seat patterns that will help GRE to continue plan/ manage the right type of facilities in the work place. Support W@JPMC that will further optimize work place efficiency.

Support on GRE budget/ forecast/ spend analysis/ saving initiatives

Liaise with the landlord on day to day operational issues

Keep appropriate records/correspondence relating to the lease, original leases, landlord, statutory authorities and other important third parties; BCP, call tree tests, internal approvals, commitments, etc. for audit proof

Risk management through the self-assessment process, resiliency planning and testing.

Transaction Management:
Support and ensure that all leases are managed and renewed in a timely manner

Support Transaction/ lease negotiations process partnering with GRE Transaction team, Landlord, Legal (internal/ external) , etc.

Design and Construction
Manage the coordination of churn/ small projects between LOBs and Property Management. Report on a weekly basis any issues.

Liaise with landlords, vendors and our own support team on project issues. Work with Design and Construction and Property Management team. Assist in obtaining business requirements.

Keep appropriate records relating to the contracts and important correspondence with the landlord, vendors, statutory authorities and other third parties;

Keep updated record of all internal approvals, business requirements.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
University Graduate.

Knowledge in one or more of the discipline of Real Estate, Architecture, Property Management, Engineering, Surveying or any other building related subjects.

Have a strong customer and service delivery focus. Able to manage user expectations in regards to service delivery.

Ability to think laterally and creatively when analyzing and solving problems.

Excellent planning and organizational skills to prioritize work and meet deadlines.

Good understanding of financials. Strong analytic ability

Sound computer skills. Expertise in all Microsoft Applications

Effective interpersonal, communication and collaborative skills. Proactive.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management – ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement

Has a natural hospitality-orientated communications acumen

Ability to interact with a wide range of client staff, including senior levels

Ability to manage conflict and balance between client and firm requirements

Has a customer service oriented attitude

Program Management & Organizational Skills – ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines

Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and looks at long term solution

Other Personal Characteristics
Natural communicator who enjoys engaging at all levels

Self-motivated and confident

Exhibits honesty & trustworthiness

Open to new ideas & willing to challenge status quo

Works well with diverse teams from various countries/cultures

Organised

KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff
Landlords

DIRECT REPORTS
Executive Director, SEA Cluster Head (Client) and APAC Operations Director

INDIRECT REPORTS
Workplace Experience Cluster Lead– site level
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.