Global Operations

Experience Engagement Program Manager (Thai Market), SG

Location
:

Singapore

Employment Type
:

Regular

Job Code
:

A159584

Responsibilities

Team Introduction
Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform.

We are seeking an accomplished Thai-speaking Engagement Program Manager (PGM) to join our APAC Business Integrity Advertiser Experience Team. This high-impact role offers significant visibility and the opportunity to collaborate extensively with advertisers, GBS sales stakeholders, internal operations, and cross-functional teams. You will cultivate strategic partnerships with leaders across Sales and Business Integrity to drive initiatives that improve advertiser experience, operational efficiency, and business outcomes.

Responsibilities:

• Lead Strategic Initiatives: Partner with cross-functional teams, particularly Sales, to spearhead large-scale strategic projects and resolve operational challenges at scale.
• Foster Strategic Relationships: Build and maintain strong relationships with leaders across Sales and Business Integrity to enhance collaboration and alignment.
• Drive Operational Excellence: Improve key operational metrics through targeted education initiatives while providing regular updates, addressing concerns, and communicating trends and change impacts to internal and external Thai-speaking stakeholders.
• Influence Through Data: Use data-driven insights to inform, shape, and execute new strategies, ensuring alignment with overall company objectives.
• Leverage Analytical Insights: Collaborate with data and measurement partners to identify and track key performance indicators, ensuring initiatives support product, customer, and community goals for Thai market.
• Enhance Support Processes: Identify trends and recommend improvements to detection and support processes to boost team efficiency and advertiser outcomes.
• Consult and Coach: Advise sales teams and Thai advertisers, providing insights and analysis to drive better results on our platforms.

Qualifications

Minimum Qualification(s)

• Minimum of 5 years of experience in program or project management, preferably in the internet or technology industry.
• Proficiency in English and Thai languages are required (Written and Spoken) as the role requires communication with Thai markets & stakeholders.
• Strong analytical thinking and problem-solving skills with a track record of applying these in daily operations.
• Proven ability to present analytical findings to cross-functional teams and leadership, influencing strategy and decision-making.

Preferred Qualifications:

• Entrepreneurial mindset with the ability to navigate ambiguity and adapt to changing environments.
• Exceptional organizational skills with the ability to prioritize and manage tasks in a fast-paced setting.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.