Job Highlights

• Opportunities for in-house training and external courses
• Work-Life balance mindset
• Attractive & Competitive salary package

Roles & Responsibilities

• Provide off-site and on-site troubleshooting isolation and resolution
• Responsible for attending to level 1 & 2 escalations and support
• Monitor, evaluate and solve potential network performance issues
• Manage infrastructure-related and other network requests and problems
• Support customers via email and phone calls
• Monitor and ensure that all fault tickets are resolved timely and meet performance SLA
• Provide timely response to all issues reported by customers
• Document the resolution of incidents and problems
• Manage and observe system, network, application and service alerts
• Ticketing & Escalation, engineer’s principle role is troubleshooting all the technical related issues
• Maintain and comply with standard Company technical and administrative procedures
• Work with customers, helpdesk, service manager, project manager, and vendor in problem-solving
• Work on technical issues with Vendors or Carriers technical assistance Support Centre and oversee or escalate each problem until resolution

Requirements

• Candidates must possess NITEC/Higher NITEC or Diploma in Engineering
• (Computer/Telecommunication), Computer Science/Information Technology, Cyber Security or equivalent.
• At least 1-2 Year(s) of working experience in the IT environment and professional certification like CCNA will be preferred. Candidates with no working experience are also welcome to apply.
• Able to work in a shift environment.
• Strong analytical skills and has a flair for dealing with technical and operational problems.
• Good written & verbal communication and presentation skills.
• Preferably Junior Executive specialized in Technical & Helpdesk Support or equivalent.
  On-job training will be provided.

Please email your resume to hr@netpluz.asia.