Global Implementation is responsible for the delivery of the Bank’s Transaction Banking (TB) product and services to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible. The team serves as the key point of contact for supporting and onboarding clients, and provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow ups, and delivering a timely solution to meet the client’s expectations) and account management support (i.e., understanding clients’ business strategy and needs) to support implementation of TB products.

This role involves leading a team of Implementation Managers in Singapore, and taking responsibility for the management of a team delivering a range of client implementation activities across Transaction Banking products. The TL is responsible to drive and execute the strategy of TB Global Implementation across people, process and technology while working closely with Regional/Global Head on ensuring the end-to-end delivery of the TB solution, including helping with relationship development, revenue retention, continuous drive to improve the deal cycle timings, and high client satisfaction to help accelerate revenue realisation.

• Develop and nurture client relationships to ensure the products and services remains aligned to client needs
• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development
• Project Management of the end-to-end implementation cycle (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding)
• Work closely with clients and Product Management during the project requirement gathering, developing technical solutions, system integrations, user testing and training
• Seamlessly transition the implemented product and services to service teams for BAU client servicing
• Help drive sustainability when considering processes, systems, and operating model
• Work with Technology and Operations to design and implement platforms/ecosystem to support TB products
• Where applicable, understand emerging technologies and innovations to help improve product offerings to meet evolving client needs
• Work closely with external partners to support clients in their digitization journey, ensuring efficient implementation experience for the clients
• Engage in discussions regarding emerging technologies and partnerships with digital ecosystems to identify opportunities to simplify / improve business processes

• 12+ years of banking and finance industry experience or similar industry
• 5+ years’ experience in Client Implementation with strong delivery focus
• Has strong project management disciplines
• Knowledge in API, system and technology integrations, and Transaction Banking products
• Creative problem-solver with a strategic mindset
• Excellent written and verbal communication skills, including presentation skills
• Able to manage ambiguity in uncertain situations whilst maintaining a strategic mindset
• Leadership skills and people management skills are a must have for the role
• Effectively manage escalation
• Proven track record of successfully delivering large client deals
• PMP certification is a plus

• Application Programming Interfaces (APIs)
• Client experience, behaviours and preferences
• Operational Risk
• Change/ Project Management
• System and technology integration
• Communication & Presentation skills
• Stakeholder Management
• Strategic Thinking

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers