This role offers the opportunity to be at the forefront of driving seamless project delivery across business and technology teams, playing a critical part in ensuring initiatives are executed efficiently and on schedule. By coordinating activities, managing milestones, and maintaining governance artefacts, the role directly contributes to the organization’s mission of delivering high-quality, customer-centric solutions with speed and accountability. The incumbent enables stronger collaboration across cross-functional and regional teams, ensuring alignment and transparency in project outcomes. From this opportunity, the individual will gain exposure to complex, large-scale digital and technology projects, deepen their expertise in Agile delivery, and build strong stakeholder management skills within a dynamic financial services environment.

Position Responsibilities:

• Coordinate day-to-day project activities, ensuring alignment of tasks, timelines, and deliverables across business and technology teams

• Track project milestones, dependencies, and action items, proactively following up to ensure timely completion

• Maintain project artefacts including plans, RAID logs, and status reports to support delivery governance

• Support Agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) and ensure accurate tracking in tools such as Jira

• Consolidate project updates and prepare regular status reporting, highlighting risks, issues, and delays

• Facilitate stakeholder meetings, document minutes, and drive closure of action items across teams and vendors

• Coordinate resources, onboarding, and communication across cross-functional and distributed teams

Required Qualifications:

• 3–6 years of experience in IT project coordination or project management roles, preferably in financial services or insurance

• Strong hands-on experience in project tracking, coordination, reporting, and stakeholder communication

• Working knowledge of Agile methodologies and tools such as Jira and Confluence

• Strong organisational, communication, and follow-through skills with attention to detail

Preferred Qualifications:

• PMP and/or Agile Certifications preferred

• Experience supporting projects involving digital platforms, customer journeys, or system integrations in financial services or insurance

• Exposure to regional or multi-market delivery environments with cross-functional and distributed teams

• Basic familiarity with emerging technologies (e.g., cloud, automation, GenAI) and their application in improving delivery efficiency

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.