About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

In this role, you will ensure the Data Center Operations teams have the tools, processes, templates and training required to effectively prevent, detect, escalate, manage, and mitigate incidents. You will require close collaboration with site reliability engineers and global server operations in order to ensure that data center operations related incidents are mitigated.

Success in this role requires a breadth of data center infrastructure knowledge, experience with operational procedures, policies, business continuity plans, and electrical and mechanical maintenance activities. Additionally, this role will require close collaboration with facility managers, plant engineers, and facilities technicians.

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Responsibilities

• Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
• Participate in on-call rotation supporting critical incident response.
• Liaise with regional counterparts, as well as the program owners on the Data Center Incidents and Availability team to ensure global collaboration.
• Liaise between Data Center campus members, Tech Incident Response Team (Tech-IRT), network security, and the crisis management groups to ensure incidents are effectively communicated and understood by all stakeholders.