Service Engineer

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Service Engineer, 4-stroke. This is a permanent opportunity, and its location is Singapore.

As a Service Engineer, your responsibilities for the role include:

1. Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.

2. Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.

3. Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.

4. Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.

5. Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

To be successful in this role, we expect you to have:

• BSC Degree with 2-5 years of working experience in the related field
• Diploma in marine engineering with more than 5 years of working experience in the related field
• Have broad knowledge of Wärtsilä equipment.
• Excellent technical knowledge and problem-solving skills
• Good command of English, both written and oral
• Ability to work independently
• Willingness and flexibility to travel up to 80% of the time
• Ability to communicate and interact well with customers and other stakeholders
• Literacy in Information Management Applications/ Tools such as MS Office

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.