• Must have previous experience of working in a Service Delivery environment within a telecommunications company
• Passion for client satisfaction and customer service
• Project management experience is a must
• Record of project management/service delivery success
• Strong and current awareness of external trends and best practice
• Excellent analytical & organisational skills
• High level of documentation, presentation & communication skills)
• Ability to work across borders and boundaries (cross-cultural awareness)
• Comfortable to work unsupervised and alongside Arelion’s key content customers

• Good team player
• Excellent communication skills – verbal and written
• Flexible, open to changes
• Being initiative & convincing
• Competent planning and organisational skills
• Self-disciplined and able to work on own initiative
• Ability to problem solve and rationalize when under pressure

• A minimum of five-ten (5-10) plus experience in Service Delivery within the telecommunications’ industry
• Proven understanding in telecommunications’ r technologies such as Ethernet, WDM, IP, Fibre and Colocation alongside knowledge in network build and design
• Ability to think out of the box
• Experience on live Service Troubleshooting
• Field engineer experience – installation / commissioning is a plus

• Post-secondary education/university degree is desirable
• Experience of working to ITIL framework, or a similar project management framework is a must

• Fluent English (written and spoken) is essential
• Fluent Mandarin (written and spoken) is mandatory

• Ethernet & IP Services (Layer 2, DIA, Cloud…)
• DWDM Technology / Equipment certification is a plus
• CCNA or above is a plus

• Customer Care/Facing experience is desirable
• Stress resistant and able to manage your work alongside achieving challenging objectives
• High motivation in order to keep overview and assure successful finalization of all tasks under time pressure
• Good knowledge of popular coding languages (eg. SQL, Python, Java) and agile frameworks (eg. GitHub)

• Support the Delivery organizations on their technical queries.
• Take on delivery projects and ensure that required internal units receive their activities and tasks
• Supervise the order by continuous contact with involved internal units and suppliers.
• Provide continuous status updates and feedback on deviating issues to customer
• Follow-up with internal tasks and ensure completion.
• Ensure correct registration of all service components in support systems.
• Co-ordination of field engineers throughout delivery process including testing and service activation
• Lead troubleshooting as necessary, with involved stakeholders
• Send documentation according to Arelion Delivery process to customer.
• Collect and store test protocols.
• Manage local tails, cross connects and CPE with suppliers
• Escalation of any issues that may affect the communicated RFS date
• Manage Early Life support for delivered service.
• Support Sales in customer meetings regarding delivery related questions
• Work as an advisor and cooperate with Operation Developers within Customer Operations.
• Work closely with Product Management when new products are going to be launched and inform Delivery about the very same
• Responsible for organizing trainings or conducting them to Delivery coordinators for new and existing techniques and for documenting guidelines for how to handle special solutions.

• You may be involved in the whole service life cycle to generate value for our customers.
• Top customers have a dedicated Delivery Project Manager within the Service Delivery team. You may be part of an account team facing those customers together with Sales & Solution Engineers. This creates a better relationship, and your role will be to maintain and improve this with your assigned customer(s).
• Customer / internal meetings (physical, video or. phone); be able to run a structured meeting and provide clear feedback
• Draft and define a project plan and be comfortable to present and walk customers through this as required.
• Define non-standard processes and align them within the organization.
• Assist in reporting and demonstrate ability to follow up on high order volumes simultaneously by adopting appropriate tools.

• Arelion Networks
• GSO NW Transport Networks
• Arelion Customer Services
• Arelion Product Management
• Arelion Sales & Marketing
• Arelion Finance & Business Control
• Arelion Procurement

• Arelion customers
• First Line Maintenance (FLM)
• Installation and Commissioning (I&C) providers
• Network suppliers, i.e. access and colocation suppliers

• Competitive compensation and performance-based incentives.
• Global exposure and collaboration across a world-class telecommunications network.
• Professional growth opportunities within a high-performing, customer-centric organization.
• A culture built on respect, accountability, and innovation.

Please note that certain positions are subject to background screening.