About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

As a Product Deployment Engineer within gTech, you will be a key advisor to Google’s customers and serve as the definitive regional service authority for a specific product area. You will be a strategic bridge between “what a customer wants” and “what gTech Ads has to offer", whether via the standing Menu of Service or our gTech Ads engineering capabilities. You will utilize excellent customer engagement skills, and the ability to translate customer needs into scalable product strategies and high quality technical-product specifications that address complex business challenges.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with Sales and Engagement Managers to understand customer marketing objectives, infrastructure and first-party data management strategy, and pain points.
• Lead technical assessment/consultation sessions to uncover opportunities where bespoke solutions are required, ensuring solutions respect industry-specific data constraints and business cycles.
• Translate complex customer requirements into clear technical specifications and solution designs, considering scalability, reusability, and best practices as well as a clear path to media activation.
• Act as a trusted product advisor to customers and internal teams, providing expert guidance on available services within the product area as well as technical guidance to overcoming complex challenges.
• Collaborate closely with cross-functional gTech teams (e.g., Engineering teams, Solution Experts, Measurement Experts) to orchestrate bundled service delivery and ensure seamless customer outcomes.